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CORONAVIRUS BENEFITS AND VACCINE INFORMATION FROM PARTNERS FOR HEALTH

Telehealth

24/7 virtual medical care — non-emergency medical doctors available when you need them

All health plan members have access to virtual medical Telehealth programs. You can talk to a doctor for non-emergency medical care, 24/7, by phone, computer or tablet from anywhere, at any time. The cost is less than a typical office visit when you use PhysicianNow or MDLive programs sponsored by BlueCross BlueShield (BCBST) and Cigna.

When to use Telehealth

  • For non-emergency medical issues (allergies, asthma, bronchitis, cold & flu, infections, fever, ear aches, nausea, pink eye, sore throat).
  • 24 hours a day, seven days a week — including nights, weekends and holidays
  • Your doctor or pediatrician is unavailable
  • It's not convenient to leave your home or work
  • You are traveling and need medical care

Save time – create your user profile in advance.


BCBST and Cigna sponsored Telehealth program costs

  • PPO Members: Copay is $15 (in-network)
  • CDHP Members: You pay the negotiated rate per visit until you reach your deductible, then the primary care office visit coinsurance applies.

Important: You must go through the BCBST and Cigna programs (PhysicianNow, MDLive) for medical services. The costs listed above do not apply to Telemedicine services received from a different program or provider.

Here's how to use Telehealth:

BlueCross BlueShield of Tennessee (BCBST) Members

  • Log in at bcbst.com/members/tn_state/ and select Talk With a Doctor Now, or
  • BCBSTN app -- Click the Talk With a Doctor Now button
  • Or, call 888.283.6691

More information is on bcbst.com/members/tn_state/

Cigna Members

  • MyCigna.com -- Log in and click the Connect Now button, or
  • myCigna app -- click the Find Care & Costs button and select "Talk to a Doctor 24/7"
  • Or, call 888.726.3171

More information is on cigna.com/stateoftn

Virtual visits are also available through Optum, your behavioral healthcare vendor. Standard office visit costs apply. For more information, go to the behavioral health webpage at https://www.tn.gov/partnersforhealth/health-options/behavioral-health.html.