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Telehealth

Doctor consulting with mother holding baby on tablet

24/7 care — when you need it

All health plan members have access to the state-sponsored Telehealth program. You can talk to a doctor by phone or computer from anywhere, at any time.

When to use Telehealth

For non-emergency medical issues (allergies, asthma, bronchitis, cold & flu, infections, fever, ear aches, nausea, pink eye, sore throat).

  • 24 hours a day, seven days a week — including nights, weekends and holidays
  • Your doctor or pediatrician is unavailable
  • It's not convenient to leave your home or work
  • You are traveling and need medical care

State-sponsored Telehealth program costs

  • PPO Members: Copay is $15 (in-network)
  • CDHP Members: You pay the negotiated rate per visit until you reach your deductible, then the primary care office visit coinsurance applies.

Important: You must pre-register with your network carrier (BCBST or Cigna) and go through the network carrier programs (PhysicianNow, MDLive, Amwell) to use the state-sponsored Telehealth program for medical services. The costs listed above do not apply to Telemedicine services received from a different program or provider. There is no coverage for telephone consultations, unless you use PhysicianNow, MDLive or Amwell through your network carrier.

To pre-register, contact your carrier

BlueCross BlueShield of Tennessee (BCBST) Members

  • Log into BlueAccess at bcbst.com
  • Look for and select PhysicianNow
  • Or, call 888.283.6691

Cigna Members

  • Log into MyCigna.com  
  • Look for MDLive or Amwell and select the vendor of your choice
  • Or, call 888.726.3171 for MDLive or 855.667.9722 for Amwell