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24/7 virtual medical care — non-emergency medical doctors available when you need them

All health plan members have access to virtual medical Telehealth programs. You can talk to a doctor for non-emergency medical care, 24/7, by phone, computer or tablet from anywhere, at any time. The cost is less than a typical office visit when you use PhysicianNow or MDLive programs sponsored by BlueCross BlueShield (BCBST) and Cigna.

When to use Telehealth

  • For non-emergency medical issues (allergies, asthma, bronchitis, cold & flu, infections, fever, ear aches, nausea, pink eye, sore throat).
  • 24 hours a day, seven days a week — including nights, weekends and holidays
  • Your doctor or pediatrician is unavailable
  • It's not convenient to leave your home or work
  • You are traveling and need medical care

Save time – create your user profile in advance.

BCBST and Cigna sponsored Telehealth program costs

  • PPO Members: Copay is $15 (in-network)
  • CDHP Members: You pay the negotiated rate per visit until you reach your deductible, then the primary care office visit coinsurance applies.

Important: You must go through the BCBST and Cigna programs (PhysicianNow, MDLive) for medical services. The costs listed above do not apply to Telemedicine services received from a different program or provider.

Here's how to use Telehealth:

BlueCross BlueShield of Tennessee (BCBST) Members

  • Log in at and select Talk With a Doctor Now, or
  • BCBSTN app -- Click the Talk With a Doctor Now button
  • Or, call 888.283.6691

More information is on

Cigna Members

  • -- Log in and click the Connect Now button, or
  • myCigna app -- click the Find Care & Costs button and select "Talk to a Doctor 24/7"
  • Or, call 888.726.3171

More information is on

Virtual visits are also available through Optum, your behavioral healthcare vendor. Standard office visit costs apply. For more information, go to the behavioral health webpage at