Telehealth

All health plan members have access to virtual health visits with health insurance benefits.

Teladoc and MDLive carrier-sponsored virtual healthcare services with non-emergency medical doctors are available when you need them. You can talk with a doctor for non-emergency care 24/7 by phone, computer or tablet from anywhere. The cost is less than a typical office visit when you use the Teladoc or MDLive programs sponsored by BlueCross BlueShield and Cigna.

Teladoc and MDLive telehealth program costs

• Premier, Standard, and Limited PPO Members: Copay is $15
• Copay PPO Members (local education and local government only): Copay will be $0 with Teledoc
• CDHP Members: You pay the negotiated rate per visit until you reach your deductible, then the primary care office visit coinsurance applies.

Important: The costs listed above do not apply to virtual healthcare services received from a

When to use Teladoc or MDLive

• For non-emergency medical issues (allergies, asthma, bronchitis, cold and flu, infections, fever, earaches, nausea, pink eye, sore throat).
• Your doctor or pediatrician is unavailable
• It's not convenient to leave your home or work
• You are traveling and need medical care
• Dermatology services are also available

Teladoc and MDLive services are available 24 hours a day, seven days a week — including nights, weekends and holidays.

Save time – create your user profile in advance.

Here's how to use Teladoc or MDLive

BlueCross BlueShield Members

• Log in at bcbst.com/members/tn_state/ and select Talk With a Doctor Now, or
• BCBSTN app -- Click the Talk With a Doctor Now button
• You can also call 800.835.2362

More information is on bcbst.com/members/tn_state/

Cigna Members

• MyCigna.com -- Log in and click the Connect Now button, or
• myCigna app -- click the Find Care & Costs button and select "Talk to a Doctor 24/7"
• You can also call 888.726.3171

More information is on cigna.com/stateoftn

Provider-Based Telehealth

Some providers now offer virtual healthcare services to patients. This allows you to connect with a primary care provider or specialist for the same consultation and services as an in-person visit. Ask your provider if this is an option for you. The cost is the same as an in-person visit copay or deductible/coinsurance, depending on your plan.

Behavioral health virtual visits are also available through Optum, your behavioral healthcare vendor. Standard office visit costs apply. For more information, go to the behavioral health webpage.