Benefits Contact Information

Woman on phone in call center

Benefits Administration

800.253.9981 or 615.741.3590
Monday - Friday, 8 a.m. - 4:30 p.m. CT
Fax: 615.741.8196
e-mail: benefits.administration@tn.gov
Questions?

If you are at a doctor's office or pharmacy and are declined services, call our service center, press option "5" for urgent and a representative will assist you.

If you have questions about member or dependent eligibility or enrollment in one of the state retiree insurance plans, or COBRA, please call our Service Center at  800-253-9981 or email us at benefits.administration@tn.gov. We can help you over the phone or by email. If you need an in-person counseling meeting, please ask us to make an appointment for you. Appointments must be scheduled at least 48 hours in advance.

 

Health Insurance

BlueCross BlueShield of Tennessee
800.558.6213
Monday - Friday, 7 a.m. - 5 p.m. CT
bcbst.com/members/tn_state/

Cigna
800.997.1617
24/7
cigna.com/stateoftn

 

Health Savings Account & Flexible Spending Account

Optum Financial
866.600.4984
24/7
optumbank.com/Tennessee

Note: For transportation and parking FSA contact Benefits Administration.

 

Pharmacy

CVS Caremark
877.522.TNRX (8679)
24/7
info.caremark.com/stateoftn

 

Behavioral Health/Employee Assistance Program

Optum
855.HERE4TN (855.437.3486)
24/7
Here4TN.com

 

Wellness  Program

ActiveHealth
888.741.3390
Monday - Friday, 8 a.m. - 8 p.m. CT
Email: partners.wellness@tn.gov
go.activehealth.com/wellnesstn

 

Dental Insurance

Cigna Dental Health Maintenance Organization - Prepaid Provider
800.997.1617
24/7
cigna.com/stateoftn

Delta Dental Dental Preferred Provider Organization
800.552.2498
Monday - Friday, 7 a.m. to 5 p.m. CT
DeltaDentalTN.com/StateofTN

 

Vision

EyeMed 
855.779.5046
Mon.-Sat., 7 a.m. – 10 p.m. CT, Sun. 10 a.m. – 7 p.m. CT,
eyemed.com/stateoftn

 

Life Insurance

Securian Financial (Minnesota Life)
866.881.0631
Monday - Friday, 7 a.m. - 6 p.m. CT
securian.com/tn-insurance

Unum (voluntary universal life and permaplan)
866.298.7636
Monday - Friday, 7 a.m. - 7 p.m. CT

 

Disability

MetLife
855.700.8001
Monday - Friday, 7 a.m. - 10 p.m. CT
metlife.com/StateOfTN

 

The Tennessee Plan

UMR
888.477.9307
Monday - Friday, 7 a.m. - 4:30 p.m. CT
umr.com/thetennesseeplaninfo
Please note, UMR recommends using a browser other than Internet Explorer.

Anti-Discrimination and Civil Rights Compliance

As required by law, a Summary of Benefits and Coverage is available which describes your 2024 health coverage options. The SBC may be found at www.tn.gov/ ParTNersForHealth/summary-of-benefits-and-coverage no later than Sept. 1. The digital newsletter contains much of the same information. To get a SBC paper copy, free of charge, call 855.809.0071. Please include your name, complete mailing address and name of the SBCs you want: State and Higher Education Plan; Local Education Plan; or Local Government Plan.

The Plans are required by law to maintain the privacy of protected health information and to provide you with notice of our legal duties and privacy practices with respect to PHI. Find Notice of Privacy Practice and other important Legal Notices including Prescription Drug Coverage and Medicare and more at https://www.tn.gov/content/dam/tn/finance/fa-benefits/documents/legal_notices.pdf

Find the Notice Regarding Wellness Program at tn.gov/ParTNersForHealth under Wellness, or email benefits.info@tn.gov to request a mailed copy of the Wellness Program Notice.

Benefits Administration does not support any practice that excludes participation in programs or denies the benefits of such programs on the basis of race, color, national origin, sex, age or disability in its health programs and activities. If you have a complaint regarding discrimination, contact the Finance and Administration Civil Rights Coordinator at FA.CivilRights@tn.gov or 615.532.9617.

Have you been denied services or treated differently for the above stated reasons? Find the Department of Finance and Administration’s Nondiscrimination Policy and Complaint Procedures and Form under F&A Department Policies at https://www.tn.gov/finance/looking-for/policies.html (Policy 36); contact the F&A Civil Rights Coordinator; or mail a complaint to F&A Civil Rights Coordinator/Office of General Counsel, 20th Floor, 312 Rosa L. Parks Avenue, William R. Snodgrass Tennessee Tower, Nashville, TN 37243.

Need free language help? Have a disability and need free help or an auxiliary aid or service such as Braille or large print? If you speak a language other than English, help in your language is available for free. Contact the F&A Civil Rights Coordinator at 615.532.9617.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia

lingüística. Llame al 1.866.576.0029 (TTY: 1.800.848.0298).

866 (رقم -576-0029- ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1

.(800-848-0298- ھاتف الصم والبكم: 1

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電

1.866.576.0029 (TTY:1.800.848.0298)

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho

bạn. Gọi số 1.866.576.0029 (TTY:1.800.848.0298).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

1.866.576.0029 (TTY: 1-800-848-0298) 번으로 전화해 주십시오.

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont

proposés gratuitement. Appelez le 1.866.576.0029 (ATS : 1.800.848.0298).

Ni songen mwohmw ohte, komw pahn sohte anahne kawehwe mesen nting me koatoantoal kan ahpw wasa me ntingie [Lokaiahn Pohnpei] komw kalangan oh ntingidieng ni lokaiahn Pohnpei. Call 1.866.576.0029 (TTY: 1.800.848.0298).

ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው

ቁጥር ይደውሉ 1.866.576.0029 (መስማት ለተሳናቸው: 1.800.848.0298).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche

Hilfsdienstleistungen zur Verfügung. Rufnummer: 1.866.576.0029 (TTY: 1.800.848.0298).

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો

1.866.576.0029 (TTY:1.800.848.0298)

 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます

1.866.576.0029（TTY:1.800.848.0298）まで、お電話にてご連絡ください

 PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika

nang walang bayad. Tumawag sa 1.866.576.0029 (TTY: 1.800.848.0298).

 ध्यान द: य द आप  हदी बोलते ह  तो आपके िलए मुफ्त म  भाषा सहायता सेवाएं उपलब्ध ह।

1.866.576.0029 (TTY: 1.800.848.0298) पर कॉल कर।

 ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1.866.576.0029 (телетайп: 1.800.848.0298).

توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما.866.576-0029 (TTY: 1.800.848.0298) فراھم می باشد. با تماس بگیرید.

If you have questions about civil rights compliance or concerns, you may also contact:

  • U.S. Department of Health & Human Services – Region IV Office for Civil Rights, Sam Nunn Atlanta Federal Center, Suite 16T70, 61 Forsyth Street, SW, Atlanta, GA 30303-8909 or 1.800.368.1019 or TTY/TDD at 1.800.537.7697.
  • U.S. Office for Civil Rights, Office of Justice Programs, U.S. Department of Justice, 810 7th Street, NW, Washington, DC 20531.
  • Tennessee Human Rights Commission, 312 Rosa Parks Avenue, 23rd Floor, William R. Snodgrass Tennessee Tower, Nashville, TN 37243.