Benefits Contact Information

Benefits Administration
800.253.9981 or 615.741.3590
Monday - Friday, 8 a.m. - 4:30 p.m. CT
Fax: 615.741.8196
e-mail: benefits.administration@tn.gov
Questions?
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Anti-Discrimination Compliance and Civil Rights Complaint Procedures
If you are at a doctor's office or pharmacy and are declined services, call our service center, press option "5" for urgent and a representative will assist you.
If you have questions about member or dependent eligibility or enrollment in one of the state retiree insurance plans, or COBRA, please call our Service Center at 800-253-9981 or email us at benefits.administration@tn.gov. We can help you over the phone or by email. If you need an in-person counseling meeting, please ask us to make an appointment for you. Appointments must be scheduled at least 48 hours in advance.
If you are enrolled in COBRA or are a retiree who makes direct payments, online payments may be made via a credit card or eCheck at https://hub.edison.tn.gov/ords/r/tn_ba/benefits-online-payments/home.
Health Insurance
BlueCross BlueShield of Tennessee
800.558.6213
Monday - Friday, 7 a.m. - 5 p.m. CT
bcbst.com/members/tn_state/
Cigna
800.997.1617
24/7
cigna.com/stateoftn
Health Savings Account & Flexible Spending Account
Optum Financial
866.600.4984
24/7
optumbank.com/Tennessee
Note: For transportation and parking FSA contact Benefits Administration.
Pharmacy
CVS Caremark
877.522.TNRX (8679)
24/7
info.caremark.com/stateoftn
Behavioral Health/Emotional Wellbeing Solutions
Optum Behavioral Health
855.HERE4TN (855.437.3486)
24/7
Here4TN.com
Wellness Program
Sharecare
888.741.3390
Monday - Friday, 8 a.m. - 8 p.m. CT
Email: partners.wellness@tn.gov
sharecare.com/tnwellness/
Dental Insurance
Cigna Dental Health Maintenance Organization - Prepaid Provider
800.997.1617
24/7
cigna.com/stateoftn
Delta Dental Dental Preferred Provider Organization
800.552.2498
Monday - Friday, 7 a.m. to 5 p.m. CT
DeltaDentalTN.com/StateofTN
Vision
EyeMed
855.779.5046
Mon.-Sat., 7 a.m. – 10 p.m. CT, Sun. 10 a.m. – 7 p.m. CT,
eyemed.com/stateoftn
Life Insurance
Securian Financial (Minnesota Life)
866.881.0631
Monday - Friday, 7 a.m. - 6 p.m. CT
securian.com/tn-insurance
Unum (voluntary universal life and permaplan)
866.298.7636
Monday - Friday, 7 a.m. - 7 p.m. CT
Disability
MetLife
855.700.8001
Monday - Friday, 7 a.m. - 10 p.m. CT
metlife.com/StateOfTN
The Tennessee Plan
UMR
888.477.9307
Monday - Friday, 7 a.m. - 4:30 p.m. CT
umr.com/thetennesseeplaninfo
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