Behavioral Telehealth

Behavioral Health Virtual Visits 

Behavioral health virtual visits are available through Optum, your behavioral health care vendor. Standard office visit costs apply. For more information, go to the behavioral health webpage at

Talkspace Online Therapy

Talkspace lets you communicate with a therapist by text, audio or video, 24/7 from your smartphone or desktop within the secure app.

  • Talkspace is available to all health plan members and dependents who are enrolled in medical insurance. Talkspace sessions have the same cost share or coinsurance rate (after deductible) as an outpatient office visit.
  • Talkspace is also an option for those using the five EAP visits per issue, per year at no cost. This includes all state and higher education employees and local education, local government and retirees who are enrolled in health insurance. Before scheduling, contact 855.HERE4TN or for the required authorization. Providers are available five days a week. The following services are considered a visit:
    • One week of unlimited messaging is equal to one visit.
    • A live video visit equals one visit.

Get more information at, including how to download the app.


Sanvello is an on-demand mobile app to help with stress, anxiety and depression. The premium app version is available to health plan members and those eligible for EAP services. Get more information, including how to register and download the app at