Agency Benefits Coordinators

• Zendesk Website
• Guide to Using Zendesk

• How to enroll in ABC training
  
• ABC Guide - State
• ABC Guide - Higher Education
• ABC Guide - Local Education
• ABC Guide - Local Government
• Retirement Guide for ABCs
• eForms
• Benefit eForm Process for Central State ABCs
• Video Guide: How to Enroll Using ESS (state employees)
• Video Guide: How to Enroll Using ESS (higher education, local education, local government employees)
• Video Guide: Edison Password Reset (active employees)
• Video Guide: Retrieving Edison Access ID (active employees)
• Video Guide: Logging in to Edison the First Time (active employees)
• Video Guide: How to Enroll Using ESS (retirees)
• Video Guide: Edison Password Reset (retirees)
• Video Guide: Retrieving Edison Access ID (retirees)
• Video Guide: Logging in to Edison for the First Time (retirees)
• Edison Query List
• Edison Query Manual
• Instructions for Running Past Collection Applied Reports
  
• Instructions for Running Your PPACA Report
• Uploading Documents through Zendesk
• Step by Step Instructions on Data Entry

• 2021 ABC Call Schedule
  
• All Combined Notes for 2021
• All Combined Notes for 2020
• All Combined Notes for 2019
• All Combined Notes for 2018
• All Combined Notes for 2017
• All Combined Notes for 2016
• Webinar Login Instructions
• Vendor Contact List
• Vendor ABC Call Presentations
  • Short Term and Long Term Disability -- State
  • Short Term Disability -- Higher Education
  • Health Plan -- BCBST
  • Wellness -- Local Education and Local Government
  • Wellness -- State and Higher Education
  • Group Term Life and AD&D -- State and Higher Education
  • Health Plan -- Cigna
  • Cigna Dental Care Prepaid Plan
  • Davis Vision
  • CVS Caremark
  • Optum Bank -- State and Higher Education
  • Optum Bank -- Local Education and Local Government 
  • Here4TN
  • MetLife DPPO

• 2021 January - June archive
• 2020 July - December archive
• 2020 January - June archive
• 2019 July - December archive
• 2019 January - June archive
• 2018 July - December archive
• 2018 January – June archive
• 2017 Nov 3 - December archive
• 2017 June 30 – October 27 archive
• 2017 January – June 23 archive
• 2016 January – June archive
• 2016 July – December archive

• Edison Login
• External Agency Calendar — March
• Plan Code and Coverage Level Descriptions
• How to Automatically Receive Collections Applied Report by Email
• State Employee Self Service (ESS) Instructions (for enrolling in Edison)
• Higher Ed, Local Ed & Local Gov Employee Self Service (ESS) Instructions (for enrolling in Edison)

• Enrollment Change Application
• Edison Benefits User Security Authorization Form - State
• Edison Benefits User Security Authorization Form - Higher Ed, Local Ed & Local Gov
• TennCare Notice
• Corrections and Clarifications Form
• Administrative Error Form for New Hires - Higher Ed, Local Ed & Local Gov 
• Fax Document Separator
• Agency ACH Form
• Certificate of Incapacitation for Dependent Child
• Request for Claims/Enrollment Data
• To request large claims data for premium bids, email benefits.privacy@tn.gov
• Insurance Cancel Request Application
• Dependent Verification Fax Transmittal Sheet
• Securian (Minnesota Life) Order Form
• Securian (Minnesota Life) Dismemberment Form

• Notice of Death Form
• Notice of Claim for Accelerated Benefit Form
• Life Insurance Waiver of Premium Claim Form
• Life Insurance Beneficiary Statement
• Life Insurance Preference Beneficiary Statement
• Process — State
• Process — Higher Education
• Termination due to Death — Local Education and Local Government
• Response to Funeral Home
• Basic Life Beneficiary Designation

• New Client Checklist
• Account File Feed Guide
• Payroll Macro Template (SAMPLE)
• Payroll Macro Template Payroll Excel Sheet
• Corporate Authorization Form for HSA Contribution Funding
• Presentation for Local Education and Local Government
• Sample Employee Payroll Deduction Form

• Optum Bank Portal Guide 
• Employer Portal Legend
• Payroll Macro Contribution Template
• Employee Payroll Deduction Form
• Optum Bank HSA Contribution Funding Information Form
• New Client Checklist Form (Local Education and Local Government)
• Optum Bank HSA Rollover or Transfer Request Form

• Training Quick Reference Guide
• Training Catalog
• ABC Marketing eToolkit

HIPAA Reference Guide

• State Required Federal Marketplace Notice 
• Higher Education Required Federal Marketplace Notice (MS Word)
• Local Education Required Federal Marketplace Notice (MS Word) 
• Local Government Required Federal Marketplace Notice (MS Word) 
• Full to Part Time Changes (State only) (rev 9/20)
• Information Sheet (State only) (rev 8/20)
• Minimum Value Certification 2015
• Minimum Value Certification 2016
• Minimum Value Certification 2017
• Minimum Value Certification 2018
• Minimum Value Certification 2019
• Minimum Value Certification 2020
• Minimum Value Certification 2021
• PPACA Update — Local Education & Local Government

• Plan Document (2020)
• Plan Document (2021)
• Employee Checklist
• Pre-Enrollment Benefits Information
• 2021 New Hire PowerPoint Presentation
• 2021 New Hire Presentation with Notes
• Term Life Resource Guide
  
• State Employee Discounts (State Intranet site)

• Plan Document (2020)
  
• Plan Document (2021)
• Employee Checklist
• 2021 New Hire PowerPoint Presentation
• 2021 New Hire Presentation with Notes
• Excluding coverage for spouses
  Q&A
  Declaration Document
• Memorandum of Understanding (MOU) 
• 25-hour Resolution
  Amendment
  Resolution Form - Board of Education
  Resolution Form - Board of Commissioners
• Resolution 31 — Guidelines

• Plan Document (2020)
• Plan Document (2021)
• Employee Checklist
• 2021 New Hire PowerPoint Presentation
• 2021 New Hire Presentation with Notes
• Excluding coverage for spouses
  Q&A
  Declaration Document
• Memorandum of Understanding (MOU) 
• OPEB Liability/Retiree Health Documents
  OPEB Liability and the Local Government Plan Webinar PowerPoint Presentation
  OPEB Webinar Questions
  December 17, 2018 Memo LG Insurance Committee Actions – Retiree Health/OPEB Update
  February 24, 2020 Memo OPEB: Local Government Agency – Retiree Coverage (Option 1)
  February 24, 2020 Memo OPEB: Local Government Agency –  Retiree Coverage (Option 3)
  Division of Benefits Administration Local Government  Agency – Retiree Coverage Election Form
  

• Resolution 31 — Guidelines

• Video Presentations For All 3 Sessions
  • Local Government and Local Education Training Video Presentations
  • State and Higher Education Training Video Presentations
• Session 1
  • State and Higher Education
    • Benefits Changes
    • Billing
    • Collections Applied Report
    • Medical Support Orders
    • Insurance Overview
    • Higher Education to Higher Education Transfers
  • Local Education and Local Government
    • Benefits Changes
    • Billing
    • Collections Applied Report
    • Medical Support Orders
    • Insurance Overview
• Session 2
  
  • State, Higher Education, Local Education and Local Government
    • Zendesk Guide
• Session 3
  • State and Higher Education
    • Annual Enrollment Dos and Don'ts
    • ESS Guide
      
    • Special Qualifying Events and Enrollment Change Applications
    • Updating Beneficiaries
  • Local Education and Local Government
    • Annual Enrollment Dos and Don'ts
    • ESS Guide
      
    • Special Qualifying Events and Enrollment Change Applications