Health Insurance

Carriers

Blue Cross Blue Shield logo

 

BlueCross BlueShield of Tennessee
800.558.6213
Monday - Friday, 7 a.m. - 5 p.m. CT
bcbst.com/members/tn_state/

Cigna
800.997.1617
24/7
cigna.com/stateoftn

Health Insurance Options

Partners for Health offers three health plans for state and higher education employees and five health plans for local education and local government employees. Use the arrows below to see what health plans are available to you.

Each plan has different out-of-pocket costs, which are the copays, deductible and coinsurance you pay when getting care. For all plans, in-network preventive care has no member cost-sharing, and out-of-pocket maximums protect members from high costs.

Partners for Health offers four networks. For detailed health insurance carrier network information, visit the Carrier Information page.

Visit our premiums webpage

Here’s a brief description of your health plan options:

Premier Preferred Provider Organization
Higher premiums, but lower out-of-pocket costs for your deductible, copays and coinsurance.

Standard PPO
Lower premiums than the Premier PPO, but you’ll pay more out-of-pocket for your deductible, copays and coinsurance.

Consumer-driven Health Plan with a Health Savings Account 
Lowest premiums compared to the other plan options. For most other services outside of in-network preventive care, you pay your deductible first before the plan pays anything, and then you pay coinsurance, not copays. Go to the CDHP/HSA page to learn more.

Find the 2027 benefit comparison for state and higher education

Find the 2026 benefit comparison for state and higher education

Local education and local government employees: Health plan options are changing for 2027, and a new Copay Preferred Provider Organization will be offered. Members who select the Copay PPO for 2027 will use BlueCross BlueShield Network S providers only. Please review your options carefully.  

Here’s a brief description of your health plan options: 

Premier Preferred Provider Organization
Higher premiums, but lower out-of-pocket costs for your deductible, copays and coinsurance.

Standard PPO
Lower premiums than the Premier PPO, but you’ll pay more out of pocket for your deductible, copays and coinsurance.

Limited PPO
Lower premiums than the Standard PPO, but you’ll pay more out of pocket for your deductible, copays and coinsurance compared to the other PPOs.

Copay PPO
Lowest premiums compared to the other plan options. You’ll pay simple, predictable copay costs so you’ll know what care will cost ahead of time. There is no deductible with this plan. Go to the Copay PPO section for more details, and you can watch a video to learn more.

Local Consumer-driven Health Plan with a Health Savings Account
Lower premiums than the Limited PPO. For most other services outside of in-network preventive care, you pay your deductible first before the plan pays anything, and then you pay coinsurance, not copays. Go to the CDHP/HSA page to learn more.

Find the 2027 benefit comparison for local education and local government.

Find the 2026 benefit comparison for local education and local government.

With the Copay PPO, members pay simple, predictable copay costs, so they’ll know what care will cost ahead of time. There is no deductible with this plan. Watch this video to learn more.

  • The Copay PPO has the lowest monthly premiums compared to the other plan options.
  • Copay PPO members will use only BlueCross BlueShield Network S providers. These providers will be in two different tiers, Tier 1 and Tier 2. Members will pay less when they choose providers in Tier 1. Search the BCBST Tiered Network S directory for your providers and learn if they are in Tier 1 or Tier 2.
  • Copay PPO behavioral health and substance use services are covered and administered by Optum Behavioral Health.
  • With the Copay PPO, there are out-of-pocket maximums to protect members from high costs.

Find the 2027 benefits comparison for local education and local government

Copay PPO - Pharmacy Benefits
Copay PPO members will use the CVS Value Formulary. This formulary is more selective in the medications it covers and only includes two tiers:

  • Generic medications, and
  • Most preferred brand-name medications

Copay PPO members pay copays for generic and brand-name prescriptions. The copay also depends on the number of days’ supply you receive. 

Specialty Drugs
Members pay 30% coinsurance for specialty medications, which are limited to a 30-day supply for each fill. Additionally, there is a separate maximum out-of-pocket for specialty drugs processed through the pharmacy benefit. This amount varies based on your coverage tier.

Weight-loss Medications
Members pay 25% coinsurance for weight-loss medications and are limited to a 30-day supply for each fill.

Visit the Pharmacy webpage to see which medications are covered. Here you’ll find the CVS Value Formulary for Copay PPO members no later than Oct. 1. This formulary is updated quarterly. 

ID Cards
Newly enrolled members or members who make changes to their health plan options receive new ID cards. Members can request additional ID cards by contacting their carrier or by using the carrier’s mobile app. For 2027, all state and higher education members enrolled in the Consumer-driven Health Plan will receive new medical ID cards.

Covered Services
All healthcare options cover the same medical services and treatments, but medical necessity decisions may vary by carrier. Eligible care billed as preventive is free if you use an in-network provider. Eligible preventive care coverage follows the United States Preventive Services Task Force recommended frequency and age limits for preventive screenings rated A or B. You can review the screening recommendations on the USPSTF website using the following link: https://www.uspreventiveservicestaskforce.org/uspstf/home. Ask your doctor about your recommended preventive services.

Vaccinations
Vaccines authorized by the Food and Drug Administration are covered in accordance with Centers for Disease Control and Prevention recommendations. Members may get recommended preventive vaccines at no cost through their doctor’s office.  (Note: if you are at your doctor’s office for another reason or illness when you get your shot, the doctor may charge for an office visit.) Members can also use their medical benefits at an in-network immunizing pharmacy or retail convenient care clinic by following the instructions below. For additional information about your Partners for Health coverage for vaccinations, visit the Pharmacy webpage.

 

BlueCross BlueShield members – Go to bcbst.com and click on Find Care

  1. Log in to autofill your information or choose either BlueCross BlueShield Network S or BlueCross BlueShield Network P for Tennessee providers or BlueCard PPO (outside Tennessee) for out-of-state providers.
  2. Enter your location if you need to, then type either Immunizing Pharmacist or Retail Convenient Care Clinic in the search bar and select it from the dropdown.

 

Cigna members

  1. Major participating pharmacies in your network that offer vaccines include: Kroger, Publix, Rite Aid, Food Lion, Costco, Sam’s Club, Walgreens and Walmart, which includes their family of pharmacies. You can ask your local pharmacy if they can bill Cigna and if so, present your Cigna ID card.
  2. You can also search your Local Plus or Open Access Plus network. Log into my.Cigna.com and then select Find Care and Costs to search health facilities for Convenience Care (Retail/Pharmacy) Clinics in your area.

 

For more information, visit the following resources:

Receiving Services Covered by the “Barry Brady Act”
If you are a firefighter who qualifies for additional health screenings under the Barry Brady Act and your related claims process with unexpected member cost share, call your health insurance carrier’s customer service number and request a reconsideration of your claims.

Need Information on Behavioral Health?
Behavioral health benefits are provided by Optum Health. Go to the behavioral health page to learn more.

Medical Service Appeals

If you’re a plan member in disagreement with a decision or the way a claim has been paid or processed, you or your authorized representative should first call member services to discuss the issue: BlueCross BlueShield of Tennessee 800.558.6213 or Cigna 800.997.1617.

First Level Appeal — If the issue cannot be resolved through member services, you or your authorized representative may file a formal request for internal review or member grievance. All requests must be filed within the stated timeframes. When your request for review or member grievance is received, you will get a letter about what to expect regarding the processing of your grievance. Once a decision is made, you will be notified in writing. You will be advised of any further appeal options including information about how to request an external review of your case from an independent review organization.

Second Level Appeal — If the first level appeal is denied, you or your authorized representative may file a second formal request for internal review or member grievance. All requests must be filed within the stated timeframes. When your request for review or member grievance is received, you will get a letter about what to expect regarding the processing of your grievance. Once a decision is made, you will be notified in writing. You will be advised of any further appeal options including information about how to request an external review of your case from an independent review organization.

External Review — If your first and/or second level internal appeal is denied due to medical necessity, you or your authorized representative may request that an independent review organization review the case. The independent review organization will make a final decision and contact you. This decision will be final and binding on you, the plan and the carrier.

The appeals/grievance form can be found at https://www.bcbst.com/members/tn_state/plans-and-benefits or https://stateoftn.cigna.com/. Members will have 180 days to begin an internal appeal after a notice of an adverse decision. Notification of decisions will be made within the following time frames and all decision notices shall advise of any further appeal options:

  • No later than 72 hours after receipt of the appeal for urgently needed services
  • 30 days for denials of non-urgent care not yet received
  • 60 days for denials of services already received