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Applying For Services

Please tell us if you need assistance with this site because you have a disability or don’t speak English. Free assistance is available. Contact the Family Assistance Service Center Number 866-311-4287 and/or the TTY number at 711. After the recorded message, you will reach an operator who can provide you with an interpreter.

PLEASE NOTE: Due to COVID-19 precautions regarding social distancing, DHS office lobbies are available only to customers by appointment.  

DHS is implementing COVID-19 precautions for all visitors entering office lobbies across the state. These rules will impact customers coming into state offices for scheduled in-person appointments beginning Monday, June 1, 2020.

The new guidelines include:

  • Arriving alone to drop-off or pick-up documents or take part in scheduled in-person appointments.
  • Wearing a mask or cloth face covering.
  • Answering COVID-19 health screening questions and passing a temperature check.
  • Maintaining a distance of 6 feet from others.
  • Not experiencing any COVID-19 symptoms.

Some interview requirements have been temporarily waived for individuals receiving Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance to Needy Families (TANF) benefits. Customers filing initial applications and recertifications are not required to visit an office provided their identity has been verified and all other mandatory verifications have been completed.

You can apply for many of our services online.


People may apply for Supplemental Nutrition Assistance Program (SNAP) benefits at their local Department of Human Services county office or by applying online using the Family Assistance (FA) Online application.

Applications are available in:  

English Application (HS-0169) - English Addendum -  English Instructions - English Instructions Addendum
Solicitud en Español (HS-0169) - Apéndice en Español Instrucciones en EspañolApéndice de Instrucciones en Español 
  العربية التعليمات ملحق - العربي الملحقية العرب الطلب ستمارة
Arji Soomaali -  Tilmaamaha Soomaali - Tilmaamaha Wax lagu daray Soomaali

In order to determine eligibility for the program, DHS caseworkers may ask for documentation like birth certificates, social security cards, check stubs, bank statements, utility bills, rent receipts, tax returns, and insurance policies. Applicants are notified by mail (within 45 days of the application date  for Families First and 30 days of the application date for SNAP) of the eligibility decision.

Submit your application online or print and sign the application and fax, mail, or bring it to a DHS county office for us to process. – (If applying for SNAP only, an incomplete application can be accepted as long as it contains your name, address, and signature)


If you are applying for SNAP (food stamp) benefits, the documents listed below may be needed to complete the application process.

YOU MAY NEED PAPERS THAT SHOW:

  • Social Security Number
  • Your Identification (Example: driver's license, school ID with photo, Passport, Resident Alien Card, I-94 card, voter's registration card)
  • Where you live (Example: lease agreement, utility bill, phone bill, or driver’s license with your address on it)​ 
  • Income (Example: check stubs, employer statement, award letters)
  • Shelter costs (Example: mortgage payments, property tax, homeowner’s insurance, rent receipt, lease agreement)​
  • Costs of utilities (Example: electric bill, water bill, gas bill)

You may be asked to provide more information during your interview. Your eligibility counselor will explain what information is needed, how to get it and help you if you need assistance.

 

Contact Information:

Common Questions, Email, and Live Chat


The Tennessee Department of Human Services is prepared to provide replacement Supplemental Nutrition Assistance Program benefits to families who suffered losses due to severe weather which may have caused power outages. 

These replacement benefits are available for existing SNAP recipients who:

  • Lost food due to a power outage of 12 hours or more
  • Lost food due to home damage

Individuals requesting replacement benefits need to sign an affidavit and send it to DHS using the File Upload tool, available here: https://fileupload.dhs.tn.gov/.

Affidavit Request for SNAP Replacement Due to Power Outage (HS-3003) Instructions

Affidavit Request for SNAP replacement Due to Power Outage (HS-3003) Spanish Instructions

SNAP recipients must request replacement benefits within 10 (ten) calendar days of experiencing food loss. Once approved, SNAP replacement benefits are issued on the current recipient’s EBT card.  Replacement SNAP benefits will be authorized for the value of the loss only and can’t exceed the current month’s allotment.


Family Assistance Service Center
1-866-311-4287 (Toll free)

SNAP benefits are issued and accessed electronically using a Benefit Security Card or EBT Card. To apply for benefits, submit your application online or visit the local DHS county office.

Current SNAP recipients can find information on their case with CaseConnect.

If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).


Can't find what you're looking for? Ava can help!

New Customer Chat 

Need help finding the right information? Click the chat icon in the red circle located in the lower right corner of this screen to find many answers related to the Supplemental Nutrition Assistance Programs(SNAP), Families First Program and contact information.

Arrow up icon for opening chat window for TNDHS virtual agent