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DHS Mission, Core Values, and Service Philosophy

Our Mission

To offer temporary economic assistance, work opportunities, and protective services to improve the lives of Tennesseans.

Our Vision

The Department’s vision is to be a leader in effectively partnering with human service customers in establishing or re-establishing self-sufficiency to create a better quality of life.

Our Core Values

  • Mission Driven
  • Customer Focused
  • Respect & Integrity
  • Compassion
  • Accountability & Responsibility

Tennessee Department of Human Services will:

  • Maintain the trust of our customers, partners, and the public by demonstrating excellence in service delivery, results, and effective fiscal stewardship.
  • Operate from a strength perspective.
  • Operate in a manner that reflects the importance of public-private partnerships in human service.
  • Maintain ongoing efforts to be a learning organization.
  • Be transparent, agile, innovative, and responsive.
  • Engage employees and customers as strategic partners.
  • Recruit, retain, and reward high performing employees.