Child Care Services
Need Child Care Assistance?Smart Steps Child Care Assistance may be right for you. See below for details.
Attention Child Care Providers:Important Information on the Out of State Registry Proceess is currently available.
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Important information regarding child care assistance:
Recently the Department of Human Services initiated changes to our Tennessee Child Care Management System (TCCMS) that handles eligibility and payment processing for child care assistance programs. The system is undergoing an upgrade to address outdated software. This upgrade has unfortunately created unforeseen delays processing parent applications, providing child care authorizations, and distributing funds to child care providers.
We understand this is a critical service to both parents and child care providers and resolving these issues is a daily priority for us. Child Care and Information Technology staff are working tirelessly to resolve all issues. Staff members are taking the additional step to manually process certificate applications and provider payments while the computer system is under repair to continue to provide our customers continuity of service.
We will provide parents and child care providers necessary updates as we progress, and we appreciate your patience as we work toward a resolution. Should you have any questions or concerns, contact DHS Customer Service at 615.313.4700 or DHS.CustomerService@tn.gov.
Do you need child care payment assistance while you work or attend school?
You may be eligible for Smart Steps Child Care Payment Assistance if you meet the following eligibility requirements:
- Must be employed no less than 30 hours per week, or be enrolled and attending a post-secondary education program full-time, or a combination of both
- Must have a child between ages six (6) weeks old through five (5) years old
- Household gross income must be below the 85th percentile of the State Median Income (SMI) for Tennessee. Please refer to the flyer at the link below for the Household Income Limits chart.
Learn more about Smart Steps on the Smart Steps flyer, by clicking here. To apply, print and return the Smart Steps Application to your nearest DHS Child Care Office which can be found by clicking here.
Attention Child Care Providers: Click here for new information on the Out of State Registry Check Process.
About Child Care Services:
Child Care Care Services plans, implements, and coordinates activities and programs to ensure quality, accessibility and the health and safety of children in care.
The Child and Adult Care Licensing section is responsible for monitoring child and adult care agencies to ensure the health and safety of the young children and vulnerable adults in care.
Child Care Assessment staff use a quality measurement instrument to assess each licensed provider annually and establish the Star-Quality Report Card Rating and Evaluation System for facilities.
The Child Care Certificate Program provides assistance to families who need help paying for child care in order to meet the requirements of the Families First program. Child care assistance not only gives Families First parents/caretakers peace of mind while they participate in work and work-related activities but also provides quality child care for children.
Within the Child Care Services section, statewide early childhood-related services are managed through child care partners including Child Care Resource & Referral (CCR&R), Tennessee Early Childhood Training Alliance (TECTA), and Tennessee’s Outstanding Providers Supported through Available Resources (TOPSTAR). These services provide a support system for improving and maintaining the overall quality of child care across the state and help provide parents and families with safe, healthy and developmentally appropriate child care options. Child Care Resource and Referral assist both parents and providers. For parents, the CCR & R offers information on child care providers in their area, answers questions on types of care that is available and provides helpful information on safe, healthy and developmentally appropriate options.
Report Child Care violations/complaints by calling the Child Care Complaint Hotline at 1-800-462-8261
Have more questions? Contact a child care licensing office near you. Contact information can be found by clicking here.