Supplemental Nutrition Assistance Program (SNAP)
ATTENTION SHELBY COUNTY RESIDENTS: Shelby County residents currently enrolled in the Supplemental Nutrition Assistance Program (or SNAP, formerly known as Food Stamps) who lost power may be eligible for replacement benefits.
To be eligible for the replacement benefits, the household must:
- Be current SNAP recipients;
- Have been without power for 12 hours; or
- Have experienced other household misfortunes that have caused the loss of food.
An affidavit must be signed as part of the replacement process and provided to the Shelby County Department of Human Services at 2003 Corporate Avenue, Memphis, TN 38132. The office hours are 7:00am – 4:30pm.
SNAP recipients must request replacement benefits within 10 calendar days of experiencing food loss. Once approved, replacement benefits are issued to current recipients using their existing EBT card.
For additional information, SNAP recipients can call the Family Assistance Service Center at 1-866-311-4287.
Shelby County residents who are not enrolled in the SNAP program are not eligible to receive SNAP replacement benefits due to loss of power.
TN Summer EBT for Kids
Attention parents with children in Greene, Hancock, and Hawkins County schools:
By now, many families should have received their TN Summer EBT for Kids cards in the mail. However, we have received a large number of returned TN Summer EBT for Kids cards because of outdated mailing addresses. If you’ve had a change to your address over the past school year and your family did not receive a Summer EBT card, please contact us by email at School.Certification.DHS@tn.gov, or phone at (833) 402-4700.
The Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) provides nutritional assistance benefits to children and families, the elderly, the disabled, unemployed and working families. SNAP helps supplement monthly food budgets of families with low-income to buy the food they need to maintain good health and allow them to direct more of their available income toward essential living expenses. DHS staff determines the eligibility of applicants based on guidelines established by the U.S. Department of Agriculture (USDA). The primary goals of the program are to alleviate hunger and malnutrition and to improve nutrition and health in eligible households. DHS has a dual focus on alleviating hunger and establishing or re-establishing self-sufficiency.
If you are applying for SNAP (food stamp) benefits, the documents listed below may be needed to complete the application process.
YOU MAY NEED PAPERS THAT SHOW:
- Social Security Number
- Your Identification (Example: driver's license, school ID with photo, Passport, Resident Alien Card, I-94 card, voter's registration card)
- Where you live (Example: lease agreement, utility bill, phone bill, or driver’s license with your address on it)
- Income (Example: check stubs, employer statement, award letters)
- Shelter costs (Example: mortgage payments, property tax, homeowner’s insurance, rent receipt, lease agreement)
- Costs of utilities (Example: electric bill, water bill, gas bill)
You may be asked to provide more information during your interview. Your eligibility counselor will explain what information is needed, how to get it and help you if you need assistance.
Family Assistance Service Center
615-743-2000 (Nashville area)
SNAP benefits are issued and accessed electronically using a Benefit Security Card or EBT Card. To apply for benefits, submit your application online or visit the local DHS county office.
Current SNAP recipients can find information on their case with CaseConnect.
If you do not already have a TDHS account, you will need to create one to access services (e.g. CaseConnect).
Find a Family Focused Solutions Provider near you here.
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Reports and Information:
TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email SnapPolicy.DHS@tn.gov.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
1. mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
2. fax: (202) 690-7442; or
3. email: email@example.com.
This institution is an equal opportunity provider.