Supplemental Nutrition Assistance Program (SNAP)

Please tell us if you need assistance with this site because you have a disability or don’t speak English. Free assistance is available. Contact the Family Assistance Service Center Number 866-311-4287 and/or the TTY number at 711. After the recorded message, you will reach an operator who can provide you with an interpreter.

Information on EBT Fraud

The Tennessee Department of Human Services (TDHS) and its Office of Inspector General are aware of the sudden increase in reports of EBT card fraud as a result of card skimming. 

If your EBT card has been compromised, immediately call the EBT Customer Service line at 1-888-997-9444​ to report the card as stolen. In doing so, the card will be deactivated, and a new card will be sent to you. Customers can also update their PIN number when calling the EBT Customer service line. You should also file a police report with your local law enforcement agency. To assist TDHS/OIG with investigations of card skimming fraud, also report the incident to the OIG fraud hotline at 1-800-241-2629. Unlike your typical bank card or credit card, funds cannot be automatically replaced. The Tennessee Department of Human Services is actively working with our federal partners to determine whether stolen benefits can be reissued. To prevent card skimming fraud, customers should only use card reading devices that do not appear to have been tampered with, paying attention to whether the machine has unusual damage, signs of glue marks around the card reader, an unusual keyboard, loose parts, and other unusual signs that the card reader may display.

What is the Supplemental Nutrition Assistance Program (SNAP)? 

Formerly referred to as “food stamps,” the Supplemental Nutrition Assistance Program (SNAP) is a U.S. Department of Agriculture (USDA) nutritional assistance initiative administered at the state level. In Tennessee, SNAP is managed by the Tennessee Department of Human Services (TDHS).

SNAP can be viewed as a bridge to help Tennesseans reach their full potential as self-sufficient contributing members of our community and economy. At TDHS, we administer SNAP with the belief that you can focus on work, school, and family wellness when you’re well-nourished and don’t have to worry about where your next meal will come from. Excelling at your job, training or higher education can increase career prospects, earning potential, and levels of self-sufficiency. These opportunities can help your family transition from today’s challenges into a brighter future tomorrow. 

Use the menu and information on this page to learn more about SNAP application, eligibility, EBT cards, emergency programing, and other related topics.  

Replacement SNAP

There may be occasions when a power outage causes households to lose nutritional resources and Replacement SNAP is needed. To learn more about replacement SNAP and related supports as they are made available, click here.

How Does SNAP Work

Following federal guidelines, SNAP functions by providing qualifying households with a grocery stipend for a set length of time called a certification period. During the certification period, benefits are distributed using an Electronic Benefit Card (EBT) Card. Similar to credit cards, EBT cards can be used at participating stores and online retailers to purchase groceries. The amount of SNAP granted and the SNAP certification period are based on a household’s resources and situation. 

Who Can Receive SNAP

SNAP is available to households (individuals who live and prepare food together) that meet certain qualifications referred to as eligibility criteria. SNAP eligibility takes residency, age and relationship, citizenship, social security number assignment, employment, resource, income, and related deductions factors into consideration. These factors not only determine a household’s eligibility to receive SNAP but also determine if additional documents will be required for a household to maintain SNAP after SNAP approval. Failure to submit required documents such as change forms or Simplified Reporting Forms can result in the cancellation of SNAP benefits.

Click Here to learn more about SNAP eligibility.

Where to Use SNAP

SNAP can be used to buy “staple food” items at most grocery stores and some online retailers.

Click Here to locate a retailer that accepts SNAP in your area or learn about using SNAP to purchase food online when you Click Here.

For information on what can be purchased with SNAP, Click Here to visit the USDA Eligible Food Items page.  

Applying for SNAP

You can apply for SNAP by completing and submitting a SNAP application online OR you may submit a printed application by uploading or mailing a printed application to TDHS. To receive a printed application, you may contact your local office to have an application mailed to you or Click Here download a SNAP application in the language of your choosing.

After you submit your SNAP application, other documentation and actions may be required to process your application and maintain your benefits. Click Here to learn more about the SNAP application process and related form and documentation requirements.

Preparing to Apply for SNAP

If you apply for SNAP benefits, you may need documents that show the following:

  • Social security number
  • Identification
  • Residence
  • Income
  • Shelter costs
  • Utility costs
  • Other household information

Having these documents ready for submission can help your application process go smoothly. You may also be asked to provide more information during an eligibility interview. Click Here to learn more about the application process and associated timelines.

After You Receive SNAP Approval

Once you’re approved for SNAP, you may be required to submit additional forms or documents to maintain SNAP according to your SNAP classification. Failure to submit your documentation on time could prevent you from receiving SNAP, result in a termination of SNAP benefits or force you to restart the application process.

To help you maintain your benefits after approval, we encourage you to Click Here to visit the Applying for Services page and view step-by-step instructions for receiving and maintaining SNAP in Tennessee. You can also use the links below to download a checklist to use as an “at home” guide to track the progress of your SNAP case and manage associated deadlines and document requirements.

SNAP Application Checklists

Reaching Self Sufficiency

SNAP is one tool administered by TDHS to help Tennesseans reach their full potential. Our hope is that by the end of your certification period, you will reach a point where you no longer need SNAP and are able to care for your household independently without outside support. Use the links below to learn about other Tennessee resources that can empower you:

Employment and Education Resources

Family Resources

Nutritional Resources

Have Questions About SNAP?

If you have questions, answers about SNAP are just a click or a call away.

Visit a Questions Page
Find many of the answers you’re looking for when you Click Here to visit the TDHS Family Assistance Frequently Asked Questions page. Additional answers about SNAP are also available on the Ask USDA page when you Click Here.

Use Case Connect
You can find information about your case by checking CaseConnect in the One DHS Customer Portal. Click here to visit the One DHS Customer portal, or click here to learn more about it.

Chat With Us
Ava, the Tennessee Department of Human Services Virtual Assistant can direct you to the answers for many of your questions and provide points of contact to speak to TDHS workers regarding your case. Look for the “Chat with Ava” image on the lower right side of this page to chat and find the answers you need.

Submit an Inquiry Form
The TDHS inquiry form is a convenient way to submit an inquiry about your case. Once the form is submitted, a TDHS representative will contact you regarding the information provided on your form.  Click Here to submit a form.

Call the Family Service Center
Phone: 866-311-4287

Find Us on Social @TNHumanServices
Many updates are shared via our social media pages and messaging. Find us on FacebookLinkedIn, or Twitter to discover updates on TDHS programs, or visit our YouTube for informative videos about TDHS programming.

Contact Your Local Office 
TDHS has offices to serve all 95 counties in Tennessee and can be reached via phone or visited by scheduled appointment.  Click Here for a list of TDHS office locations.


We Want to Hear From You!

Customer Chat 

Need help finding the right information? Click the chat icon in the red circle located in the lower right corner of this screen to find many answers related to the Supplemental Nutrition Assistance Programs (SNAP), Families First Program and contact information.


Reports and Information:

TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email SnapPolicy.DHS@tn.gov.

View SNAP Policy Manual and documents by clicking here.

The non-discrimination section of the SNAP Policy Manual has been replaced by

1.01 Civil Rights Complaints,
1.04 Limited English Proficiency Guidelines,
1.05 Reasonable Modifications, and
24.00 Rights and Responsibilities of SNAP Applicants


Ensuring a Fair Quality Process

To ensure the SNAP application process is conducted fairly in accordance with federal guidelines, a SNAP Quality Control Review is in place.  Click Here to learn more.

 

USDA Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:


1.     mail: U.S. Department of Agriculture
        Office of the Assistant Secretary for Civil Rights
        1400 Independence Avenue, SW
        Washington, D.C. 20250-9410;

2.     fax: (202) 690-7442; or

3.     email: program.intake@usda.gov.

This institution is an equal opportunity provider.

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