Hotline to Report Abuse or Neglect: 1-888-APS-TENN or 1-888-277-8366
Secure Website to Report Abuse or Neglect: https://reportadultabuse.dhs.tn.gov/
Office hours 8 a.m. to 4:30 p.m., Monday - Friday. After-hours calls are returned the next business day.
If this is an emergency after office hours, please call 9-1-1.
Please contact the fraud hotline, if you know or suspect someone fraudulently received or used any DHS service or program, including Families First, Food Stamps (SNAP), Medicaid, Child Care or Vocational Rehabilitation.
Human Services Fraud Hotline: 1-800-241-2629 or in the Nashville area: (615) 741-7445, or email InspectorGeneral.DHS@tn.gov
To file an appeal call: 1-866-311-4287
or fax: 1-866-355-6136
For information call: 1-866-322-5638
This Division receives appeals and conducts fair hearings for applicants and clients who believe they did not receive the services and/or benefits from the Department of Human Services to which they are entitled.
Child Support Offices
Contact the local child support office in the county where you reside, if you are interested in learning more about the services available to you, completing an application for child support services, or if you have questions regarding your existing child support case.
Child Support Disbursement Unit: (615) 253-4394 (local) or 1-800-838-6911 (toll free)
Paternity Acknowledgement Program Hotline: 1-800-457-2165 (toll free)
Tennessee Child Support Employer Line (615) 313-5516 (local) or 1-800-446-0814 (toll free)
Family Assistance Service Center : 1-866-311-4287
or in the Nashville area: (615) 743-2000
Calls are answered 7:00 a.m. to 5:00 p.m. Central Time, Monday thru Friday.
For out of state verifications, please fax: (615) 687-5535.
Food Stamp Program: Electronic Benefit Transfer (EBT): 1-888-997-9444
Blind and Visually Impaired : 1-800-628-7818 (in Tennessee Only)
Deaf and Hard of Hearing : TDD – TTY# 1-800-270-1349 (in Tennessee Only)
Disability Determination Services : 1-800-342-1117
or in Nashville area (615) 743-7300
or TTY# 1-877-210-0008
or in Nashville area (615) 253-1510
Please call for the status of a pending disability claim.
Tennessee Technology Access Program : 1-800-732-5059
or in Nashville area (615) 313-5183
or TTY# (615) 313-5695
Vocational Rehabilitation Services : (615) 313-4891, TTY# (615)313-5695 or
TTY# (long distance) 1-800-270-1349
DEPUTY COMMISSIONER, PROGRAMS & SERVICES - Cherrell Campbell-Street
DEPUTY COMMISSIONER/GENERAL COUNSEL, OFFICE OF GENERAL COUNSEL - Gena Lewis
DEPUTY COMMISSIONER/CHIEF OPERATIONS OFFICER - Tony Mathews
INSPECTOR GENERAL - Todd McKinney
ASSISTANT COMMISSIONER, APPEALS & HEARINGS - Barbara Broersma
ASSISTANT COMMISSIONER, FAMILY ASSISTANCE & CHILD SUPPORT - Charles Bryson
ASSISTANT COMMISSIONER, PUBLIC INFORMATION AND LEGISLATIVE OFFICE - Whitney Page
ASSISTANT COMMISSIONER, QUALITY IMPROVEMENT & STRATEGIC SOLUTIONS - Petrina Jones-Jesz
ASSISTANT COMMISSIONER, COMMUNITY & SOCIAL SERVICES - Joyce Turner
ASSISTANT COMMISSIONER, REHABILITATION SERVICES - Amanda Johnson