Members / Applicants

Do you need help with Medicare costs? You can apply for the Medicare Savings Program, like QMB or SLMB. This may help your Medicare premiums and cost-sharing.

You can apply online, over the phone, or with a paper application.

For help applying, call the Tennessee State Health Insurance Assistance Program (SHIP) at 1-877-801-0044.

Do you need help with Long-Term Care? If you have TennCare, you can call your TennCare health plan (MCO). The number is on your TennCare card.

If you do not have TennCare, contact your local Area Agency on Aging and Disability (AAAD) for free at 1-866-836-6678. Even if you do not qualify for Medicaid, they can tell you about other programs that may help. If you have a disability, they will even come to your house to help you apply for TennCare. Or you can call TennCare Connect at 855-259-0701 for help over the phone.

If you have an intellectual disability or are helping someone with an intellectual disability apply for long-term care, call the Department of Disability and Aging (DDA) for free at 1-800-535-9725.

• To see a list of other places you can call for help, see the English: Do you need Special Help?
• For Spanish, see the Spanish: Do you need Special Help?
• If you need help in a language other than English, see the Foreign Language Assistance

Call TennCare Connect at 855-259-0701. Some people applied at healthcare.gov and still did not get a decision. If you waited for a decision for more than 45 days (or more than 90 days if you applied for CHOICES), you can ask for a Delay Hearing by calling TennCare Connect.

Or you can go to the How to File an Eligibility Appeal webpage to learn more about how to file a Delay Hearing appeal.

You may be able to enroll your baby right now. TennCare and CoverKids have made it easy to enroll newborns over the phone:

• If you are already on TennCare or CoverKids, call TennCare Connect for free at 855-259-0701 when you have your baby.
• If you do not have TennCare or CoverKids, you can apply for your baby over the phone by calling TennCare Connect for free at 855-259-0701.

Tell us about changes to your address, family size, or job. State law says you must tell us about changes that may affect your coverage. You must report these changes within ten (10) days of the change. Call us right away if:

• You move
• You change jobs
• Your family size changes
• Your income changes
• You get or can get group health insurance

You may also need to give us proof we need to make the change.

There are three (3) ways to report a change. You only have to pick one:

1. Call TennCare Connect at 855-259-0701.
2. Use your online account at tenncareconnect.tn.gov. With TennCare Connect, you can view your case information, update your records, renew your coverage when it’s time, and view your letters. Haven’t created an online account yet? Go to tenncareconnect.tn.gov and click on the Get Started button. After you create an account and have logged in, select Link My Case. You’ll need to enter your Social Security Number (SSN) to link your case to your TennCare Connect account. Or you can enter your Person ID.
3. Use the TennCare Connect mobile app. Using the app, you can take a photo of the file(s) we need and send it to us right away from your phone! With TennCare Connect, you can also view your case information, update your records, and view your letters. Haven’t downloaded it yet? Go to the App Store or Google Play Store and look for TennCare Connect. After installing the app, create an account by clicking on the Get Started button. You’ll need to enter your Social Security Number (SSN) to link your case to your TennCare Connect account. Or you can enter your Person ID.

Sending us Information

After you report a change, TennCare may ask you for proof of more information. Don’t send the original. Send a copy. When you send us your copy:

• Send the “How to Report Changes or Send Information to TennCare” page that came with your letter from TennCare. It has a barcode that will help us know when you have sent something to us. (If you do not have this page, you must write your name and Date of Birth on every page you send us.)
• AND write your name, Date of Birth, and your (case, application, or appeal) number on each additional page you send us.

There are several ways to get this to us. You only have to pick one:

1. Use your online account at tenncareconnect.tn.gov
2. Use the TennCare Connect mobile app.
3. Fax it to: 855-315-0669. Be sure to keep the page that says your fax went through.
4. Mail it to: TennCare Connect
   P.O. Box 305240
   Nashville, TN 37230-5240

Do you have questions? Call TennCare Connect at 855-259-0701.

If so, you must tell the Social Security Administration about your changes too! Do you need the phone number to your local SSA office? To find your local SSA office, go to the Social Security Office Locator web page.

Or, check the blue pages in your local phone book.

You must renew your TennCare every year. When it is time for you to renew, you will get a letter from TennCare that tells you how. For more information on Renewals, go to the Renewals web page.

• The 1095-B is an IRS tax document. You can use it as proof you had qualifying health care coverage (also called minimum essential coverage). Do you need a 1095-B for you or someone else in your household? Tell us. You can ask us to send you one for each person in your household who had coverage with us last tax year.
• Download the 1095-B FAQ to find out how to get your health coverage tax document and answers to common questions.

Do you want to request a termination of your TennCare or CoverKids coverage? There are 3 ways you can request a termination:

1. Call TennCare Connect for free at 855-259-0701.
2. Fax your termination request to TennCare Connect at 855-315-0669. Be sure to keep the page that says your fax went through.
3. Mail your termination request to:

TennCare Connect
P.O. Box 305240
Nashville, TN 38230-5240

You must include the Full Name, Date of Birth, Social Security Number or Case Number, and the current mailing address of all individuals who want to end their coverage.

The termination request must be dated and signed with each signature.