Transportation

Transportation services are available to all TennCare members who do not have access to transportation. Rides can be scheduled for any TennCare covered service and must be scheduled at least two business days in advance of the appointment time. If the member does not provide adequate notice, the NEMT Call Center will verify with the medical provider whether the appointment is considered urgent. If urgency is confirmed, the ride will be scheduled with the appropriate method of transportation.

Schedule A Ride

Members can schedule their ride with Verida online or by calling the number below.

1-855-735-4660 Where’s My Ride Option 3 and Spanish Option 9

Visit Verida’s members page for more information.

Members can schedule their ride with Verida online or by calling the number below.

1-855-735-4660 Where’s My Ride Option 3 and Spanish Option 9

Visit Verida’s members page for more information.

Members can schedule their ride with Tennessee Carriers online or by calling the number listed below.

1-866-405-0238 Where’s My Ride Option 1 and Spanish Option 2.

Visit Tennessee Carriers’ members page for more information.

Members can schedule their ride with Tennessee Carriers online or by calling the number listed below.

1-866-680-0633 Where’s My Ride Option 1 and Spanish Option 2

Visit Tennessee Carriers’ members page for more information.

Please have this information ready when you schedule a ride:

  • The name, birthdate, and phone number of the person who needs a ride.
  • The address where they will be picked up for their ride.
  • The Social Security number or TennCare ID number
  • The date and time of the appointment
  • The name, address, and phone number of the doctor or pharmacy.

Need to make changes? Contact the phone number assigned to your healthcare plan.