Beneficiary Support System

As part of TennCare’s Beneficiary Support System (BSS), Disability Rights TN contracts with TennCare to help people with long term services and supports (LTSS) or who may qualify for LTSS by

• explaining member rights and responsibilities
• answering questions about TennCare programs
• resolving concerns or complaints
• filing appeals or finding the status of an appeal

If you need help or have a concern, you can

• Call you care coordinator or support coordinator or your health plan customer service line
• Call TennCare information line
• Contact Disability Rights TN
  • Phone Number: 888-723-8193 
  • Local number: 615-873-4108
  • Email: benefitshelp@disabilityrightstn.org
  • DRT Website: https://www.ltsshelptn.org/