Beneficiary Support System

As part of TennCare’s Beneficiary Support System (BSS), Disability Rights TN contracts with TennCare to help people receiving long term services and supports (LTSS) or who may qualify for LTSS by

• explaining member rights and responsibilities
• answering questions about TennCare programs
• resolving concerns or complaints
• filing appeals or finding the status of an appeal
• providing facts about state fair hearings
• connecting you to help so you can apply for LTSS or to see if you may qualify for LTSS
• answering other questions about your TennCare benefits or community supports available

If you need help or have a concern, you can

• Call your Care Coordinator or Support Coordinator or your health plan customer service line
• Call the TennCare LTSS Help Desk
• Contact Disability Rights TN
  • Phone Number: 888-723-8193
  • Local number: 615-298-1080
  • Email: benefitshelp@disabilityrightstn.org
  • DRT BSS Website: https://www.ltsshelptn.org/