Beneficiary Support System

As part of TennCare’s Beneficiary Support System (BSS), Disability Rights TN contracts with TennCare to help people receiving long-term services and supports (LTSS) or who may qualify for LTSS by

  • explaining member rights and responsibilities
  • answering questions about TennCare programs
  • resolving concerns or complaints
  • filing appeals or finding the status of an appeal
  • providing facts about state fair hearings
  • connecting you to help so you can apply for LTSS or to see if you may qualify for LTSS
  • answering other questions about your TennCare benefits or community supports available

If you need help or have a concern, you can

  • Call your DIDD Case Manager, Independent Support Coordinator, Managed Care Organization (MCO) Care Coordinator, Katie Beckett Nurse Care Manager or MCO Support Coordinator or your health plan customer service line
  • Call the TennCare LTSS Help Desk
  • Contact Disability Rights TN