Beneficiary Support System
As part of TennCare’s Beneficiary Support System (BSS), Disability Rights TN contracts with TennCare to help people receiving long-term services and supports (LTSS) or who may qualify for LTSS by
- explaining member rights and responsibilities
- answering questions about TennCare programs
- resolving concerns or complaints
- filing appeals or finding the status of an appeal
- providing facts about state fair hearings
- connecting you to help so you can apply for LTSS or to see if you may qualify for LTSS
- answering other questions about your TennCare benefits or community supports available
If you need help or have a concern, you can
- Call your DIDD Case Manager, Independent Support Coordinator, Managed Care Organization (MCO) Care Coordinator, Katie Beckett Nurse Care Manager or MCO Support Coordinator or your health plan customer service line
- Call the TennCare LTSS Help Desk
- Contact Disability Rights TN
- Phone Number: 888-723-8193
- Local number: 615-298-1080
- Email: benefitshelp@disabilityrightstn.org
- DRT BSS Website: https://www.ltsshelptn.org/
- Beneficiary Support System Flyer