Beneficiary Support System

As part of TennCare’s Beneficiary Support System (BSS), Disability Rights TN contracts with TennCare to help people receiving long-term services and supports (LTSS) or who may qualify for LTSS by

• explaining member rights and responsibilities
• answering questions about TennCare programs
• resolving concerns or complaints
• filing appeals or finding the status of an appeal
• providing facts about state fair hearings
• connecting you to help so you can apply for LTSS or to see if you may qualify for LTSS
• answering other questions about your TennCare benefits or community supports available

If you need help or have a concern, you can

• Call your Care Coordinator or Support Coordinator or your health plan customer service line
• Call the TennCare LTSS Help Desk
• Contact Disability Rights TN
  • Phone Number: 888-723-8193
  • Local number: 615-298-1080
  • Email: benefitshelp@disabilityrightstn.org
  • DRT BSS Website: https://www.ltsshelptn.org/