Members Contact Us

To get help applying for TennCare, please visit the How Do I Apply for TennCare? web page.

Call TennCare Connect for free at 855-259-0701 for more information about TennCare, such as :

Applying for TennCare
Disenrollment and Benefit Changes
Reporting a change (such as a new address, or change in jobs)

Call TennCare Member Medical Appeals at 1-800-878-3192 to file an appeal about medical or prescription problems.

Call the TennCare Advocacy Program at 1-800-758-1638 if you need help with health care, mental health care, drug or alcohol treatment, or other TennCare problems.

If you use a TTY or TDD machine, call 1-877-779-3103. Please call ONLY if you require this service.

For other places, you can call for help:

Do you need:

A list of TennCare doctors or other healthcare providers? Go to the Managed Care Organizations web page.
A letter showing you no longer have TennCare coverage? Go to the Do You Need a Coverage Letter web page.
A new TennCare card? Go to the Managed Care Organizations web page to see your health plan.
Information on how you can get healthcare? Go to the How Can I Get Health Care If I Don't Qualify for TennCare? web page for more information.
More information on how to apply for TennCare? Go to the How Do I Apply for TennCare? web page.
Information on what to do if you are losing your TennCare coverage? Go to the How To File an Eligibility Appeal web page.

If this list or the information on our website is unable to answer your questions, please email us at tenn.care@tn.gov.

Enrollee Records

If you are a TennCare enrollee or representative of a TennCare enrollee, enrollee record requests may be made to the TennCare Privacy Office by mailing a Permission to Release Records along with a letter of representation with a brief description of the type of records you are requesting.

Do you need to submit a new records request or check the status of an ongoing request? Go to the TennCare Public Records web page for more information.

Mail it to:

Bureau of TennCare
Attn: Privacy Office
310 Great Circle Road
Nashville, TN 37243

Please do not send personal information through email since it is not protected or secured. See the TennCare Notice of Privacy Practices for more information.

The State of Tennessee is required by federal and State law to seek reimbursement of medical assistance funds it has paid on behalf of TennCare enrollees from responsible or liable third parties. "Subrogation" is TennCare's right to be reimbursed any funds it has spent for medical care for a TennCare enrollee when an insurance company or another person owes money to the TennCare enrollee because of the injury or illness.

Instructions to file a subrogation claim: TennCare Subrogation Interest Identification Inquiry.