Back, Neck, Knee & Hip Health

Taking care of your joints can help prevent stiffness, pain and movement problems later. Healthy joints make everyday activities like walking, lifting and bending easier. They allow you to stay active, comfortable and independent as you get older.

When your joints start to hurt, it’s important to get help. Early treatment may reduce inflammation, protect your joints and help you recover more quickly. It can also help you stay active and avoid ongoing pain that can affect your daily life and overall well-being.

If you have joint pain that doesn’t go away, consider using one of the resources available through Partners for Health.

Hinge Health Personalized Exercise Therapy Program

All Partners for Health plan members age 18+ can get personalized exercise therapy and support for back, joint and muscle pain, without leaving the comfort of their homes, at no additional cost. This program does not require a referral.

To get started, you will need to visit the state of Tennessee Hinge Health website.

  • Select join program in the upper right-hand corner of the webpage.
  • Complete the application.
  • Your case will be reviewed, and you will be placed into a personalized exercise therapy program after meeting with a physical therapist licensed in your state. If your case requires medical intervention, you will be referred to your health care provider.
  • You will be assigned a care team that includes a physical therapist licensed in your state and a health coach to support your progress through the exercise therapy program.
  • You will get free sensors and a tablet device sent to your home for use as you follow your personalized exercise therapy program on your own time and schedule.

Fitness center discounts through your health plan 

If you are enrolled in medical insurance with Partners for Health, your medical carrier offers discounts on fitness center memberships and virtual fitness classes.

BlueCross BlueShield of Tennessee offers access to fitness centers around the state, as well as live and recorded online classes. One-time enrollment fees range from $19 to $28, and monthly membership fees start at $19, depending on the program and selected gym. Gym selection and the ability to use multiple gyms versus a single gym depend on the fitness discount program. There is no long-term contract, just a three-month initial commitment. Click here to visit the BCBS website and learn more. Log in to get started. You can also call 888-242-2060, Monday through Friday, 8 a.m.-5 p.m. CT.

Cigna provides access to gym memberships through the Active & Fit Direct network. You pay $81 to enroll, which includes a $25 enrollment fee and a $28 membership fee for the current and next month. After a three-month commitment, your membership is month-to-month at $28 per month. Gym membership is limited to the gym selected during enrollment, though some gym brands allow access to any of their locations. Click here to visit the Cigna website and learn more about the fitness center discount. To get started:

  • Log in to myCigna.com at this link
  • Click on Wellness and scroll down to Incentives, Healthy Rewards and Additional Resources
  • Click Exercise and scroll down to Health Rewards
  • Click gym memberships/start saving, and when you check the box, it will take you to the Active & Fit Site

You also have access to digital workouts through Cigna. 

Carrum Health Centers of Excellence Services

Anyone aged 18 and over who is enrolled in medical insurance with Partners for Health has access to Carrum’s centers of excellence services, including joint and spine surgeries. Carrum works with some of the country’s top bone and joint centers, including Watauga Orthopaedics, Bone and Joint Institute of Tennessee and OrthoOne Sports Medicine.

By using Carrum Health services, most, if not all, costs will be covered by your medical plan.

For more details, visit the Carrum Health website or call Carrum at 888.855.7806.

Cigna Bone and Joint Program

(Cigna members only)

If you are a Cigna health plan member and need hip, knee or back surgery, this program covers some procedures with program providers. There is no member cost share for PPO members, and only a deductible for CDHP members.

All Cigna members must enroll and have access before surgery. Go to cigna.com/stateoftn or call 800.997.1617 for details.

Additional information is available on the Cigna Bone and Joint Health Benefit webpage.

Expert Medical Opinion

Members with Partners for Health medical insurance can get expert help for any condition they may be struggling with. Whether you need a second opinion, help confirming a diagnosis, assistance with a rare or life-threatening condition or support in treating several medical problems at the same time, expert medical opinion services can help at no additional cost to you.

BlueCross BlueShield members have access to expert medical opinion services through Teladoc. More information can be found on the Teladoc Health website. You can also log into your BCBS member account or call Teladoc at 800.835.2362 for more information.

Cigna members have access to My Medical Ally, which offers:

•    Support for all health conditions, including rare and complex cases
•    Virtual consults with world-class physicians
•    Access via a web portal, mobile app and phone, with an average three-day turnaround after medical records have been submitted
•    Video consultations, recorded videos and written consults

Call 888.361.3944, visit the My Medical Ally website or download the free “MyMedicalAlly” app. Cigna members use code: Cigna State of TN.

blue cross blue shield of tennessee logo and cigna logo

Joint Health and Mental Well-Being

Chronic pain and mental health are closely connected. People with joint pain are more likely to have symptoms of anxiety and depression. Stress can also make pain feel worse. Learning healthy ways to manage stress can help break this cycle. Techniques such as mindfulness, deep breathing and meditation may help. Getting treatment for conditions such as anxiety and depression can also improve how you feel and help you manage pain. Below are some available resources.

Call 855-437-3486 for help finding a counselor who meets your needs and schedule.

Talkspace App

Message or meet with a licensed therapist anytime, day or night. Sign up once at talkspace.com/connect and choose your therapist. You can learn more by reviewing this Talkspace flyer.

Calm Health App

Calm Health offers mindfulness content and self-guided digital programs to support your mental and physical well-being.

To learn more, go to the Here4TN website and scroll down to find the Calm Health button.