This webpage provides a list of the resource guides available to assist partners with using TennCare Access. These guides can be sent to you upon request. Please contact TennCare’s Partner Support Unit at PartnerSupport.TennCare@tn.gov to request the latest version of the guide you need.
If you need to schedule training for access to the TennCare Access Portal, please contact TennCare’s Partner Support Unit at PartnerSupport.TennCare@tn.gov.
TennCare Access Login Reference Guide for all Partners – This guide provides steps for how partners can log in to TennCare Access.
Member Portal Account Creation and Recovery Reference Guide – This document provides guidance for how to create an account or recover an existing account by either retrieving the username, or by resetting the password.
Guides for Organization Administrations
TennCare Organization Administrator Reference Guide – This document provides guidance for organization administrators requesting access for authorized users, adding or removing a role for existing users, deactivating access for separated users, and confirming all staff have the correct training and security access to complete their work.
Available Guides for Department of Health
DOH Presumptive Application Step by Step Guide – This guide provides steps for partners submitting Presumptive Pregnancy and Presumptive Breast and/or Cervical Cancer (BCC) Applications using TennCare Access.
Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
Search my Submissions Step by Step Guide – This guide provides steps for using the Search My Submissions feature which partners can use to can continue an in-progress application, view previous submissions and upload a document for a submitted application.
Submit BCC Treatment Plan Extension Request – This guide provides steps for Department of Health (DOH) employees to submit a BCC Treatment Plan Extension Form for members need more time to return their treatment plan for BCC coverage.
Available Guides for Nursing Facilities
Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
Search my Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application, change, or renewal.
View TennCare Connect Account Step by Step Guide - This guide includes steps for accessing a member’s TennCare connect account to perform any of the following actions: view coverage information, report a change for a member, end coverage for a member, view letters, view submissions, uploading documents, or viewing documents.
Submit Questions for Review Step by Step Guide – This guide includes steps for using the TennCare Access feature to submit questions for review for a member when they have questions to review.
Complete a Renewal Step by Step Guide – This guide provides steps for using TennCare Access feature to complete a renewal for a member.
Additional Processes for NF and DDA Step by Step Guide - This guide includes steps for submitting an Admit/Discharge Form for Long-Term Care Facility and submitting Incurred Medical Expenses.
Available Guides for Hospitals
Hospital Presumptive Application Step by Step Guide - This guide provides steps for partners submitting a Hospital Presumptive Application using TennCare Access.
Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
Search my Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application.
Request Coverage for a Newborn Step by Step Guide – This guide provides steps for partners using the Add a Newborn feature, to search for a mother who is currently receiving TennCare coverage and report a newborn.
Available Guides for MCOs
Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
Search My Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application, change, or renewal.
View TennCare Connect Account Step by Step Guide - This guide includes steps for accessing a member’s TennCare connect account to perform any of the following actions: view coverage information, report a change for a member, end coverage for a member, view letters, view submissions, uploading documents, or viewing documents.
Submit Questions for Review Step by Step Guide - This guide includes steps for using the TennCare Access feature to submit questions for review for a member when they have questions to review.
Complete a Renewal Step by Step Guide - This guide provides steps for using TennCare Access to complete a renewal for a member.
Complete a Financial Reassessment for Medicaid Step by Step Guide – This guide provides steps for using TennCare Access to complete a financial reassessment for Medicaid for a member.
Available Guides for DDA
Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
Search My Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application, change, or renewal.
View TennCare Connect Account Step by Step Guide - This guide includes steps for accessing a member’s TennCare connect account to perform any of the following actions: view coverage information, report a change for a member, end coverage for a member, view letters, view submissions, uploading documents, or viewing documents.
Submit Questions for Review Step by Step Guide - This guide includes steps for using the TennCare Access feature to submit questions for review for a member when they have questions to review.
Complete a Renewal Step by Step Guide - This guide provides steps for using TennCare Access to complete a renewal for a member.
Complete a Financial Reassessment for Medicaid Step by Step Guide – This guide provides steps for using TennCare Access to complete a financial reassessment for Medicaid for a member.
Additional Processes for NF and DDA Step by Step Guide - This guide includes steps for submitting an Admit/Discharge Form for Long-Term Care Facility and submitting Incurred Medical Expenses.