TennCare Access Portal Training Documents

  • This webpage provides a list of the resource guides available to assist partners with using TennCare Access. These guides can be sent to you upon request. Please contact TennCare’s Partner Support Unit at PartnerSupport.TennCare@tn.gov to request the latest version of the guide you need.
  • If you need to schedule training for access to the TennCare Access Portal, please contact TennCare’s Partner Support Unit at PartnerSupport.TennCare@tn.gov.
  • TennCare Access Login Reference Guide for all Partners – This guide provides steps for how partners can log in to TennCare Access.
  • Member Portal Account Creation and Recovery Reference Guide – This document provides guidance for how to create an account or recover an existing account by either retrieving the username, or by resetting the password.

Guides for Organization Administrations

  • TennCare Organization Administrator Reference Guide – This document provides guidance for organization administrators requesting access for authorized users, adding or removing a role for existing users, deactivating access for separated users, and confirming all staff have the correct training and security access to complete their work.

Available Guides for Department of Health

  • DOH Presumptive Application Step by Step Guide – This guide provides steps for partners submitting Presumptive Pregnancy and Presumptive Breast and/or Cervical Cancer (BCC) Applications using TennCare Access.
  • Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
  • Search my Submissions Step by Step Guide – This guide provides steps for using the Search My Submissions feature which partners can use to can continue an in-progress application, view previous submissions and upload a document for a submitted application.
  • Submit BCC Treatment Plan Extension Request – This guide provides steps for Department of Health (DOH) employees to submit a BCC Treatment Plan Extension Form for members need more time to return their treatment plan for BCC coverage.

Available Guides for Nursing Facilities

  • Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
  • Search my Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application, change, or renewal.
  • View TennCare Connect Account Step by Step Guide - This guide includes steps for accessing a member’s TennCare connect account to perform any of the following actions: view coverage information, report a change for a member, end coverage for a member, view letters, view submissions, uploading documents, or viewing documents.
  • Submit Questions for Review Step by Step Guide – This guide includes steps for using the TennCare Access feature to submit questions for review for a member when they have questions to review.
  • Complete a Renewal Step by Step Guide – This guide provides steps for using TennCare Access feature to complete a renewal for a member.
  • Additional Processes for NF and DDA Step by Step Guide - This guide includes steps for submitting an Admit/Discharge Form for Long-Term Care Facility and submitting Incurred Medical Expenses.

Available Guides for Hospitals

  • Hospital Presumptive Application Step by Step Guide - This guide provides steps for partners submitting a Hospital Presumptive Application using TennCare Access.
  • Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
  • Search my Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application.
  • Request Coverage for a Newborn Step by Step Guide – This guide provides steps for partners using the Add a Newborn feature, to search for a mother who is currently receiving TennCare coverage and report a newborn.

Available Guides for MCOs

  • Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
  • Search My Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application, change, or renewal.
  • View TennCare Connect Account Step by Step Guide - This guide includes steps for accessing a member’s TennCare connect account to perform any of the following actions: view coverage information, report a change for a member, end coverage for a member, view letters, view submissions, uploading documents, or viewing documents.
  • Submit Questions for Review Step by Step Guide - This guide includes steps for using the TennCare Access feature to submit questions for review for a member when they have questions to review.
  • Complete a Renewal Step by Step Guide - This guide provides steps for using TennCare Access to complete a renewal for a member.
  • Complete a Financial Reassessment for Medicaid Step by Step Guide – This guide provides steps for using TennCare Access to complete a financial reassessment for Medicaid for a member.

Available Guides for DDA

  • Full Coverage Application Step by Step Guide - This guide provides steps for partners submitting a Full Coverage Application using TennCare Access.
  • Search My Submissions Step by Step Guide - This guide provides steps for using the Search My Submissions feature which partners can use to continue an in-progress application, view previous submissions and upload a document for a submitted application, change, or renewal.
  • View TennCare Connect Account Step by Step Guide - This guide includes steps for accessing a member’s TennCare connect account to perform any of the following actions: view coverage information, report a change for a member, end coverage for a member, view letters, view submissions, uploading documents, or viewing documents.
  • Submit Questions for Review Step by Step Guide - This guide includes steps for using the TennCare Access feature to submit questions for review for a member when they have questions to review.
  • Complete a Renewal Step by Step Guide - This guide provides steps for using TennCare Access to complete a renewal for a member.
  • Complete a Financial Reassessment for Medicaid Step by Step Guide – This guide provides steps for using TennCare Access to complete a financial reassessment for Medicaid for a member.
  • Additional Processes for NF and DDA Step by Step Guide - This guide includes steps for submitting an Admit/Discharge Form for Long-Term Care Facility and submitting Incurred Medical Expenses.