Tennessee Health Link

The primary objective of Tennessee Health Link is to coordinate health care services for TennCare members with the highest behavioral health needs.

TennCare has worked closely with providers and TennCare’s three health plans to create a program to address the diverse needs of these members. A Health Link Technical Advisory Group of Tennessee clinicians and practice administrators was convened in 2015 to develop recommendations in several areas of program design including, quality measures, sources of value, and provider activity requirements. The design of Health Link was also influenced by federal Health Home requirements.

Through better coordinated behavioral and physical health services, the Health Link program is meant to produce improved member outcomes, greater provider accountability and flexibility when it comes to the delivery of appropriate care for each individual, and improved cost control for the state. Health Link providers are encouraged to ensure the best care setting for each member, offer expanded access to care, improve treatment adherence, and reduce hospital admissions. In addition, the program is built to encourage the integration of physical and behavioral health, as well as, mental health recovery, giving every member a chance to reach his or her full potential for living a rewarding and increasingly independent life in the community.

Health Link providers commit to providing comprehensive care management, care coordination, referrals to social supports, member and family support, transitional care, health promotion, and population health management. Participating providers receive training and technical assistance, quarterly reports with actionable data, and access to the care coordination tool. These providers are compensated with financial support in the form of activity payments and an opportunity for an annual outcome payment based on quality and efficiency performance.

The Health Link program began statewide on December 1, 2016.

Contact us at payment.reform@tn.gov for more information.

Health Link Provider Information Webinar

Health Link Provider Introduction to Training Opportunities

Health Link Member Engagement Webinar

Health Link "How to Read Your Report" Webinar

Health Link Webinar: What Services Will A Health Link Provide

Health Link Engagement Evaluation Webinar

Health Link Webinar: Making the Case for Care Coordination

2019 Health Link Program Enhancements

2020 Health Link Program Enhancements

CDPS Risk Adjustment

Performance Year 2018 Thresholding Guidance

Health Link Webinar: Behavioral Health Providers and Chronic Disease Management

Health Link Comprehensive Care Management

Health Link Webinar: Essentials of Care Coordination Infrastructure for Pediatric Provider Organizations

Health Link Webinar: How to Succeed with THL Quality Metrics

Health Care Innovation Initiative PCMH/THL

Health Link Webinar: Transitional Care

Member Status: Discharging from the Tennessee Health Link Program

Supporting Wellness in Tennessee Health Link Members

Addressing Self-Harm and Self-Injury Among THL Members

Cultural Competency and Diversity

PCMH & THL Webinar: LGBTQ Health-Caring for LGBTQ Patients and Families

PCMH &THL Webinar-Coding Errors

Engagement During COVID19-Strategies for Virtual Service Delivery

TENNCARE Delivery System Transformation Webinar PCMH & THL HEDIS updates

The New Lenses of Trauma Informed Care for PCMH & THL

2021 Health Link Program Enhancements

Person Centered Care Planning

Improving Member Outreach and Engagement at the Practice Level

Antidepressant Medication Management (AMM) HEDIS: Why It Is Important?

2022 Tennessee Health Link Program Enhancements

Social Media and the Impact on Burnout