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Primary Care Transformation

Tennessee's Primary Care Transformation strategy assists providers in promoting better quality care, improving population health, and reducing the cost of care.

Patient-Centered Medical Home (PCMH): PCMH is a comprehensive care delivery model designed to improve the quality of primary care services for TennCare members, the capabilities of and practice standards of primary care providers, and the overall value of health care delivered to the TennCare population.

Tennessee has built on the existing PCMH efforts by providers and payers in the state to create a robust PCMH program that features alignment across payers on critical elements. To date, approximately 37% of TennCare Members (over 550,000) are attributed to one of the 86 PCMH-participating provider organizations at nearly 500 locations throughout the state. To learn more about the PCMH program, please click on the Patient Centered Medical Home (PCMH) hyperlink above or on the menu on the left. 

Tennessee Health Link: Tennessee Health Link is a program offered by over 20 mental and physical health providers that coordinate health care services for TennCare members with the highest behavioral health needs. To learn more about the Tennessee Health Link program, please click on the Tennessee Health Link hyperlink above or on the menu on the left.

Care Coordination Tool: The Care Coordination Tool provides actionable, real-time information in a secure online portal to providers participating in the Patient Centered Medical Home (PCMH) and Tennessee Health Link programs to improve patient care and be more successful in the state’s value-based payment models. The tool enables users to view when an attributed member has had an admission, discharge, or transfer from a hospital, such as a visit to the emergency room, to improve care coordination. The tool also identifies and tracks the closure of gaps in care linked to quality measures. Additionally, it allows providers to view their member panels and members’ risk scores, which facilitates provider outreach to members with higher likelihoods of adverse health events. To learn more about the Care Coordination Tool, please click on the Care Coordination Tool hyperlink above or on the menu on the left. 

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