TennCare, like all Medicaid agencies, is required to renew every member’s coverage once a year. Renewals mean TennCare must review members’ information to make sure they still qualify for coverage.

How will the renewal process work?

When it is your time to renew, TennCare will try to renew your health care coverage using the information we already have. If you are approved, you will get a letter saying your health coverage will continue.

What if TennCare cannot renew your coverage with the information we already have? You will receive a letter and renewal packet by mail. If you get your letters from TennCare by email, your message will tell you to log in to your TennCare Connect account. The renewal packet will include information you have already given to TennCare.

To complete your renewal packet, review the information we have and tell us what has changed. You must complete your TennCare renewal packet by the date listed in your letter. To find your renewal date, see the Renewals: How to Find your Renewal Date in TennCare Connect. Here is what you can do to renew:

  1. Make sure TennCare has your correct contact information (Mailing Address, Phone Number, or Email). You can update it using your TennCare Connect account or by calling us at 855-259-0701.
  2. Complete your renewal by the date listed in your letter. Your renewal is due once a year. Find your renewal date in your TennCare Connect account or call us at 855-259-0701.
  3. Open all mail, emails, or texts from TennCare. You must complete all of the steps by your renewal due date, or your coverage will end.

There are 5 ways to renew your coverage after you get your renewal packet:

1. Use TennCare Connect to complete your renewal online. Go to and log in to your TennCare Connect account. Then click “Renew my Benefits”. If you do not have an account yet, you can set one up now!

2. Call TennCare Connect for free at 855-259-0701 to renew your coverage over the phone.

3. In-person, you can visit the Department of Human Services (DHS) in your county to submit your documents or use the kiosk to complete your renewal online. Go to the Office Locator – Family Assistance web page or call 866-311-4287 to find a DHS office near you. Or call your local Area Agency on Aging and Disability (AAAD) at 866-836-6678.

4. Mail your completed and signed Renewal Packet to:

TennCare Connect 
P.O. Box 305240 
Nashville, TN 37230-5240

5. Fax your completed and signed Renewal Packet to: 855-315-0669

Be sure to keep the page that says your fax went through.

  • For help you can call TennCare Connect for free at 855-259-0701.
  • Your local DHS office can help you with your renewal packet. To find your local DHS office, go to the Office Locator – Family Assistance web page. Or, call the Family Assistance Service Center at 866-311-4287 to find a DHS office near you.
  • Call your local Area Agency on Aging and Disability (AAAD) for in-home support at 866-836-6678.
  • For community events in Tennessee, go to the Rural Health Tennessee web page.
  • Are you getting or do you need Long Term Care in CHOICES, ECF, or an IID/ICD? Or, do you have Medicare? See the Do You Need Help With Your Renewal Packet for steps on how to get help.
  • Are you getting help at a local community mental health center? Call the TennCare Advocacy Program (TCAP) at 800-758-1638 to get help and information about renewing your coverage.