TennCare, like all Medicaid agencies, is required to renew every member’s coverage once a year. Renewals mean TennCare must review members’ information to make sure they still qualify for coverage.

How will the renewal process work?

When it’s your month to renew, TennCare will try to renew your health care coverage using data we already have. If approved, you will get a letter saying your health coverage will continue.

Here’s how to find your renewal month (Coming Soon).

What if TennCare cannot renew your coverage with data we already have? You will receive a letter and renewal packet by mail. If you get your letters from TennCare by email, your message will tell you to log in to your TennCare Connect account. The renewal packet will include information you’ve already given to TennCare. To complete your renewal packet, review the information we have and tell us what has changed. You must complete your TennCare renewal packet by the date listed in your letter. To renew, you must:

  1. Make sure TennCare has your current address. Confirm or update your address at or call TennCare Connect at 855-259-0701.
    2. Complete your renewal by the date listed in your letter or email, depending on your selected preference.
    3. Open all mail, emails or texts from TennCare and follow the instructions.
  1. Continue to update your contact information. You can visit or call 855-259-0701 for free to verify or change your contact information.
  2. Open all mail, email or texts from TennCare.
  3. Download the TennCare Connect app onto your mobile device to access notices and information quickly. 
  4. Tell TennCare now if you did not receive a Tristar letter. TennCare sent a letter with three stars in the top right corner to each TennCare household. The Tristar campaign began in October 2022 and ended in mid-December 2022. The letter will not change your coverage, but if you don't get one, it could mean your address needs to be updated. If you did not receive one by mid-December, please call us at 855-259-0701.

There are 5 ways to renew your coverage after you get your renewal packet:

1. Use TennCare Connect to complete your renewal online. Go to and log in to your TennCare Connect account. Then click “Renew my Benefits”. If you don’t have an account yet, you can set one up now!

2. Call TennCare Connect for free at 855-259-0701 to renew your coverage over the phone.

3. In-person you can visit the Department of Human Services (DHS) in your county to drop off your paper documents or use the kiosk to complete your renewal online. To find your county office, visit DHS office locator.

4. Mail your completed and signed Renewal Packet to:

TennCare Connect 
P.O. Box 305240 
Nashville, TN 37230-5240

5. Fax your completed and signed Renewal Packet to: 855-315-0669

Be sure to keep the page that says your fax went through.

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  • Are you getting or do you need long term care in CHOICES, ECF, or an IID/ICD? Or, do you have Medicare? (Link Coming Soon)
  • Are you getting help at a local community mental health center? (Link Coming Soon)
  • Do you get Families First or SNAP benefits? Your local DHS office can help you with your renewal packet.
  • For help you can call us at 855-259-0701.
  • For in-person help, you can visit your local DHS offices.