Renewals

How will the renewal process work?

When it’s your month to renew, TennCare will try to renew your health care coverage using information  we already have. If you are  approved, you will get a letter saying your health coverage will continue.

Here’s how to find your renewal month.

What if TennCare cannot renew your coverage with information  we already have? You will receive a letter and renewal packet by mail. If you get your letters from TennCare by email, your message will tell you to log in to your TennCare Connect account. The renewal packet will include information you’ve already given to TennCare. To complete your renewal packet, review the information we have and tell us what has changed. You must complete your TennCare renewal packet by the date listed in your letter. To renew, you must:

1. Make sure TennCare has your current address. Confirm or update your address at TennCareConnect.TN.gov or call TennCare Connect at 855-259-0701.
   2. Complete your renewal by the date listed in your letter.
   3. Open all mail, emails or texts from TennCare and follow the instructions.
   

There are 5 ways to renew your coverage after you get your renewal packet:

1. Use TennCare Connect to complete your renewal online. Go to TennCareConnect.TN.gov and log in to your TennCare Connect account. Then click “Renew my Benefits”. If you don’t have an account yet, you can set one up now!

2. Call TennCare Connect for free at 855-259-0701 to renew your coverage over the phone.

3. In-person you can visit the Department of Human Services (DHS) in your county to submit your documents or use the kiosk to complete your renewal online. Visit the DHS office locator or call 866-311-4287 to find a DHS office near you.

4. Mail your completed and signed Renewal Packet to:

TennCare Connect 
P.O. Box 305240 
Nashville, TN 37230-5240

5. Fax your completed and signed Renewal Packet to: 855-315-0669

Be sure to keep the page that says your fax went through.