How Do I Change My Health Plan?

You can only change your health plan within 90 days from your coverage start date, or during your open enrollment month. Your open enrollment month will depend on where you live in Tennessee. See the list of counties below to see when you can change your health plan.

If you live in West Tennessee, you can change your health plan ONLY during the month of March. West Tennessee includes:

  • Benton, Carroll, Chester, Crockett, Decatur, Dyer, Fayette, Gibson, Hardeman, Hardin, Haywood, Henderson, Henry, Lake, Lauderdale, Madison, McNairy, Obion, Shelby, Tipton and Weakly counties.

If you live in Middle Tennessee, you can change your health plan ONLY during the month of May. Middle Tennessee includes:

  • Bedford, Cannon, Cheatham, Clay, Coffee, Cumberland, Davidson, Dekalb, Dickson, Fentress, Giles, Hickman, Houston, Humphreys, Jackson, Lawrence, Lewis, Lincoln, Macon, Marshall, Maury, Montgomery, Moore, Overton, Perry, Pickett, Putnam, Robertson, Rutherford, Smith, Stewart, Sumner, Trousdale, Van Buren, Warren, Wayne, White, Williamson and Wilson counties.

If you live in East Tennessee, you can change your health plan ONLY during the month of July. East Tennessee includes:

  • Anderson, Bledsoe, Blount, Bradley, Campbell, Carter, Claiborne, Cocke, Franklin, Grainger, Greene, Grundy, Hamblen, Hamilton, Hancock, Hawkins, Jefferson, Johnson, Knox, Loudon, Marion, McMinn, Meigs, Monroe, Morgan, Polk, Rhea, Roane, Scott, Sequatchie, Sevier, Sullivan, Unicoi, Union and Washington counties.

When can I change my health plan?

You can change your health plan within 90 days from your coverage start date or until the last day of your open enrollment month.

How do I change my health plan?

You can ask to change your health plan by calling TennCare Member Medical Appeals at 1-800-878-3192. Or, you can log into your TennCare Connect account to change your health plan within 90 days from your coverage start date or in your open enrollment month.

For more information about changing your health plan, please see your member handbook.