Behavioral Health Services
TennCare Behavioral Health Services
Promote access to high quality sustainable behavioral health services for Tennesseans by integrating behavioral health wellness throughout the entire member and provider experience.
WHO WE ARE
Behavioral Health Services, Division of TennCare, oversees all mental health and substance use disorder services for TennCare members, focusing on access to services and quality of care.
What are Behavioral Health Services?
Behavioral Health Services includes all inpatient, outpatient, and specialized services focused on treatment of mental health conditions and/or substance use disorders. The services available, based on medical necessity, include the following:
Psychiatric Inpatient Care
Crisis Stabilization
Partial Hospitalization Program
Intensive Outpatient Program
Applied Behavior Analysis
Psychosocial Rehabilitation
Intensive Community Based Treatment Services
Family & Individual Psychotherapy
Medication Management
Peer Support
Supported Housing
Residential Treatment Centers/ Facilities
Substance Use Treatment
Crisis Services and Suicide Prevention
Need help now? Contact 988 Suicide & Crisis Lifeline. Call or text 988 and press 0 to speak to a Licensed Counselor directly. Please use the link below to access additional information on the Tennessee Department of Mental Health and Substance Abuse (TDMHSAS) website.
Crisis Services & Suicide Prevention
Locating Behavioral Health Providers
Each of the Managed Care Organizations (MCOs) utilize Find a Doctor Tools to locate providers. Please use the instructions below.
Tips for searching for a community mental health center:
- Click the Provider Portal link above.
- Select Find Care.
- Scroll down and Select Basic search as a guest.
- Follow the prompts.
- Enter location and search information in text box Community Mental Health Center.
Tips for searching for an outpatient substance use disorder provider:
- Repeat the first four steps above.
- Enter location and search information in text box There are options to search by specialty such as, Behavioral/substance use providers. You can also search by care provider using the radio buttons provided.
BlueCare Tennessee Provider Directory
Tips for searching for a community mental health center:
- Click the Provider Directory link above.
- Change All Networks to BlueCare.
- To narrow the search, enter your City, State and Zip Code.
- Search for Behavioral Health Facility.
Tips for searching for an Outpatient Substance Use Disorder provider:
- Repeat the four steps above.
- Click the More Filters option and select Expertise.
- Select the appropriate category from the drop-down list.
- To search for Child/Adolescent it is listed as Outpatient Substance Use Disorder (Adolescent).
- To search for Adult it is listed as Substance Use Disorder (SUD) Counseling Adult.
United Healthcare Provider Directory
Tips for searching for a community mental health center:
- Click the Provider Directory link above.
- Click Find a Provider
- Select Behavioral Health Directory
- Select Medicaid Plans.
- Select a State/Choose
- Select United Healthcare Community Plan TennCare
- Change location: adding specific region or address.
- Select Places
- Select Mental Health Programs
Tips for searching for an Outpatient Substance Use Disorder provider:
- Repeat the first eight steps above.
- Select Substance Use Disorders.
- For more specific provider details (general overview, ages, locations, hours, services, and websites/hyperlinks) click on the selected provider, then select “locations” and “programs”.
Wellpoint
Member Services: 833-731-2153
Wellpoint 24-Hour Nurse HelpLine: 866-864-2544
BlueCare Tennessee
BlueCare Member Services: 800-468-9698
United Healthcare
United Healthcare Member Services: 800-690-1606
For questions, members may select “Contact Us” at the lower portion of the screen to be directed to frequently asked questions or chat option.
If you are uninsured and ineligible for TennCare and are seeking mental health or substance use support, please refer to TDMHSAS Behavioral Health Safety Net for further information.