Benefits Contact Information

Woman on phone in call center

Benefits Administration

800.253.9981 or 615.741.3590
Monday - Friday, 8 a.m. - 4:30 p.m. CT
Fax: 615.741.8196
e-mail: benefits.administration@tn.gov
Questions?

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Anti-Discrimination Compliance and Civil Rights Complaint Procedures

 

If you are at a doctor's office or pharmacy and are declined services, call our service center, press option "5" for urgent and a representative will assist you.

If you have questions about member or dependent eligibility or enrollment in one of the state retiree insurance plans, or COBRA, please call our Service Center at  800-253-9981 or email us at benefits.administration@tn.gov. We can help you over the phone or by email. If you need an in-person counseling meeting, please ask us to make an appointment for you. Appointments must be scheduled at least 48 hours in advance.

If you are enrolled in COBRA or are a retiree who makes direct payments, online payments may be made via a credit card or eCheck at https://hub.edison.tn.gov/ords/r/tn_ba/benefits-online-payments/home.

 

Health Insurance

BlueCross BlueShield of Tennessee
800.558.6213
Monday - Friday, 7 a.m. - 5 p.m. CT
bcbst.com/members/tn_state/

Cigna
800.997.1617
24/7
cigna.com/stateoftn

 

Health Savings Account & Flexible Spending Account

Optum Financial
866.600.4984
24/7
optumbank.com/Tennessee

Note: For transportation and parking FSA contact Benefits Administration.

 

Pharmacy

CVS Caremark
877.522.TNRX (8679)
24/7
info.caremark.com/stateoftn

 

Behavioral Health/Emotional Wellbeing Solutions

Optum Behavioral Health
855.HERE4TN (855.437.3486)
24/7
Here4TN.com

 

Wellness  Program

Sharecare
888.741.3390 
Monday - Friday, 8 a.m. - 8 p.m. CT
Email: partners.wellness@tn.gov
sharecare.com/tnwellness/

 

Dental Insurance

Cigna Dental Health Maintenance Organization - Prepaid Provider
800.997.1617
24/7
cigna.com/stateoftn

Delta Dental Dental Preferred Provider Organization
800.552.2498
Monday - Friday, 7 a.m. to 5 p.m. CT
DeltaDentalTN.com/StateofTN

 

Vision

EyeMed 
855.779.5046
Mon.-Sat., 7 a.m. – 10 p.m. CT, Sun. 10 a.m. – 7 p.m. CT,
eyemed.com/stateoftn

 

Life Insurance

Securian Financial (Minnesota Life)
866.881.0631
Monday - Friday, 7 a.m. - 6 p.m. CT
securian.com/tn-insurance

Unum (voluntary universal life and permaplan)
866.298.7636
Monday - Friday, 7 a.m. - 7 p.m. CT

 

Disability

MetLife
855.700.8001
Monday - Friday, 7 a.m. - 10 p.m. CT
metlife.com/StateOfTN

 

The Tennessee Plan

UMR
888.477.9307
Monday - Friday, 7 a.m. - 4:30 p.m. CT
umr.com/thetennesseeplaninfo
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