Transportation

Transportation services are available to TennCare members who do not have access to transportation. Members can schedule rides to any TennCare-covered service and must be scheduled at least two business days before the appointment.

If a ride is requested with less than two business days’ notice, the NEMT Call Center will contact the provider to confirm whether the appointment is urgent. If urgency is confirmed, the ride will be scheduled using the appropriate method of transportation.

Schedule A Ride

Members can schedule their ride with Verida online or by calling the number below.

1-855-735-4660 Where’s My Ride Option 3 and Spanish Option 9

For more information, visit BlueCare's member page and Verida's member page.

Members can schedule their ride with Verida online or by calling the number below.

1-866-473-7565 Where’s My Ride Option 3 and Spanish Option 9

For more information, visit BlueCare's member page and Verida's member page.

Members can schedule their ride with Tennessee Carriers online or by calling the number listed below.

1-866-405-0238 Where’s My Ride Option 1 and Spanish Option 2.

For more information, visit UnitedHealthcare’s member page and Tennessee Carriers’ member page.

Members can schedule their ride with Tennessee Carriers online or by calling the number listed below.

1-866-680-0633 Where’s My Ride Option 1 and Spanish Option 2

For more information, visit Wellpoint’s member page and Tennessee Carriers’ member page.

Please have this information ready when you schedule a ride:

  • The name, birthdate, and phone number of the person who needs a ride.
  • The address where they will be picked up for their ride.
  • The Social Security number or TennCare ID number
  • The date and time of the appointment
  • The name, address, and phone number of the doctor or pharmacy.

Need to change or Cancel the ride? The member should contact the phone number assigned to their health plan listed above.