Transportation services are available to all TennCare members who do not have access to transportation. Rides can be scheduled for any TennCare covered service and must be scheduled at least 72 hours in advance of the appointment time. If the member does not provide adequate notice, the NEMT Call Center will verify with the medical provider whether the appointment is considered urgent. If urgency is confirmed, the trip will be scheduled with the appropriate method of transportation.
Schedule A Ride
BlueCare Members should contact Verida to schedule.
1-855-735-4660 Where’s My Ride Option 3 and Spanish Option 9
TennCare Select Members should contact Verida to schedule.
1-866-473-7565 Where’s My Ride Option 3 and Spanish Option 9
United Health Care Members should contact Tennessee Carriers to schedule.
1-866-405-0238 Where’s My Ride Option 1 and Spanish Option 2.
Wellpoint (formerly known as Amerigroup) Members should contact Tennessee Carriers to schedule.
1-866-680-0633 Where’s My Ride Option 1 and Spanish Option 2
Please have the following information ready when you contact the Call Center:
- The name, birthday, and phone number of the person who needs a ride.
- The address where they will be picked up for their ride.
- The social security number or TennCare ID number
- The date and time of the appointment
- The name, address, and phone number of the doctor or pharmacy.
Please contact the Call Center assigned to your healthcare plan to make any changes.