Learning & Development Division

The Tennessee Department of Veterans Services Learning & Development Division was established in 2014 to offer consistent training to department employees as well as County Service Officer partners.  The primary function of the Division was to ensure department field offices and County Service Officers receive updated and high-quality claims assistance consistently across the state. The Division has since evolved to handle all areas of learning and development for the department. The Division is responsible for:

• New Employee Training
• New Supervisor Training
• Leadership & Specialty Training
• VSO / VRC Training
• Veterans Services Accreditation Course
• VSO Tools
• VSO Training Resources
• Customer Service Tools (COMING SOON)
• The Honoring our Pact Act of 2022 or PACT Act Toolbox
• 2023 Mandatory Training Topics and Presentation Slides
• 2024 Training Calendar for Veteran Service Officers V1 10.25.2023
• 2024 TDVS Annual Accreditation Training Conference (Coming Soon)
• 2023 Inaugural Advocacy Summit