Customer Service Toolkit

Discover how to create strong relationships, offer timely and effective support, and manage challenging customer interactions with confidence. You’ll also learn strategies for gathering meaningful customer feedback and using it to enhance your service.

As advocates for Tennessee’s Veterans, it’s essential to prioritize your own well-being. This page features helpful presentations on self-care and mindfulness breaks, as well as healthy food substitutions—practical tools to support your mental, emotional, and physical health while serving others.

The training provides participants, including VA employees, community partners, and the general public — with the tools to:

o  Identify signs that a Veteran may be at risk
o  Open a supportive dialogue
o  Refer the individual to appropriate resources such as the Veterans Crisis Line (988, then Press 1)