Non-Emergency Medical Transportation Benefit (NEMT)

Transportation services are available to TennCare members who do not have access to transportation. Rides can be scheduled for any TennCare-covered service and must be scheduled at least two business days before the appointment. 

If the member requests transportation with less than two business days’ notice, the NEMT Call Center will contact the provider to confirm whether the appointment is urgent. If urgency is confirmed, the ride will be scheduled with the appropriate method of transportation.

NEMT Educational Video

News and Announcements

Schedule A Ride

Members can schedule their ride with Verida online or by calling the number below.

1-855-735-4660 Where’s My Ride Option 3 and Spanish Option 9

Questions and Concerns? Facilities should contact 1-855-735-4660 and Physicians should contact 1-855-735-1020.

For additional information, visit BlueCare's member page and Verida's member page.

Members can schedule their ride with Verida online or by calling the number below.

1-866-473-7565 Where’s My Ride Option 3 and Spanish Option 9

Questions and Concerns? Facilities should contact 1-855-735-4660 and Physicians should contact 1-855-735-1020.

For additional information, visit BlueCare's member page and Verida's member page.

Members can schedule their ride with Tennessee Carriers online or by calling the number listed below.

1-866-405-0238 Where’s My Ride Option 1 and Spanish Option 2.

Questions and Concerns contact 1-901-795-7055 ext. 8625

For additional information, visit the UnitedHealthcare’s member page and Tennessee Carriers’ member page.

Members can schedule their ride with Tennessee Carriers online or by calling the number listed below.

1-866-680-0633 Where’s My Ride Option 1 and Spanish Option 2

Questions and Concerns contact 1-901-795-7055 ext. 8625

For additional information, visit Wellpoint’s member page and Tennessee Carriers’ member page.

Need to change or cancel the ride? The member should contact the phone number assigned to their health plan listed above.