Non-Emergency Medical Transportation Benefit (NEMT)

Transportation services are available to all TennCare members who do not have access to transportation. Rides can be scheduled for any TennCare covered service and must be scheduled at least two business days in advance of the appointment time. If the member does not provide adequate notice, the NEMT Call Center will verify with the medical provider whether the appointment is considered urgent. If urgency is confirmed, the ride will be scheduled with the appropriate method of transportation.

NEMT Educational Video

News and Announcements

TN Medicaid NEMT Credentialing Pilot Results

Schedule A Ride

BlueCare

Members should contact Verida to schedule

1-855-735-4660 Where’s My Ride Option 3 and Spanish Option 9

Questions and Concerns contact 1-423-607-5323 option 1-TN

TennCare Select

Members should contact Verida to schedule.

1-866-473-7565 Where’s My Ride Option 3 and Spanish Option 9

Questions and Concerns contact 1-423- 607-5323 option 1-TN

UnitedHealthCare

Members should contact Tennessee Carriers to schedule.

1-866-405-0238 Where’s My Ride Option 1 and Spanish Option 2.

Questions and Concerns contact 1-901-795-7055 ext. 8625

Wellpoint (formerly known as Amerigroup)

Members should contact Tennessee Carriers to schedule.

1-866-680-0633 Where’s My Ride Option 1 and Spanish Option 2

Questions and Concerns contact 1-901-795-7055 ext. 8625