Receiving Child Support
Custodial parents will receive their first child support payment by mail in the form of a check. After the first payment is sent, a debit card will be mailed to the custodial parent. Once the debit card is received, the custodial parent should call the phone number on the back of the card to activate it. Once activated, child support payments will be applied to the custodial parent’s debit card account.
The Tennessee Way2Go Card, which is a MasterCard Debit Card, is issued to custodial parents to access their child support payments. This process provides the custodial parent a safe, convenient and secure way to receive child support payments.
Voice Response System (VRS) and Notice
Custodial Parents and Non-Custodial Parents can use his/her TCSES case number and the last four (4) digits of his/her Social Security number to access our automated Voice Response System (VRS). The VRS can give customers information about the latest child support payment the Department of Human Services has collected and the latest support payment that has been applied to his/her case. By calling the VRS, he/she can also reach a Customer Service Representative who can provide him/her with additional information about his/her child support case. In order to easily access these records, it is important that customers do not lose their TCSES case number. If calling long distance, dial 1-800-838-6911 to reach the VRS toll free. If calling from within the local Nashville, TN calling area, dial 253-4394. The detailed Notice and Debit card fees can be accessed here: Child Support Voice Response System Notice
View Processed Payments
Both the Custodial Parent and Non-Custodial Parent may find a listing of processed payments on-line through the Child Support Payment System at https://apps.tn.gov/tcses/. The site will show the most recent payment information first. However, the search may be narrowed to payment information for the current month, the last six months, a date range, and/or full payment history.
Please note: If you enter a date range or choose payment history, the system will display payment information based on the earliest information that can be provided. The automated system was implemented in January 1996. The earliest payment information that may be available on this online service is August 1, 2005. If you had a case that was paid through the clerk’s office prior to October 1, 1999, you must obtain payment information from the clerk for those payments.
If, after selecting date range or payment history, it is felt payment information is not shown, contact should be made with the Child Support Disbursement Unit at the One DHS Contact Center at 1-833-772-TDHS (8347), for assistance.
The Custodial Parent and Non-Custodial Parent will need their case number or member ID, and their own social security number to access the information.
Monthly Notice of Collections
A Monthly Notice of Collections is available on-line for one month only. This information is available on-line for the custodial parent through the Child Support Payment System at https://apps.tn.gov/tcses/ If the custodial parent is unable to print a copy for their records, they may contact the Child Support Disbursement Unit at the One DHS Contact Center 1-833-772-TDHS (8347), for assistance.
The Custodial Parent will need their case number or member ID, and their social security number to access the information.