Customer Service Training

Any instance in which a Constituent contacts your organization to request information, file a complaint, or share their experience. 

Using communications or other techniques during an encounter to stabilize, slow, or reduce the intensity of a potentially violent or chaotic situation without using force- Department of Homeland Security

Peer-to-peer learning plays a vital role in strengthening customer service by allowing individuals to share real-world experiences, practical solutions, and best practices. Learning from peers fosters collaboration, builds confidence, and reinforces a supportive culture that continuously improves how we serve others.