Modernization Resources

Are you an Adult Day Services Providers who needs assistance? Our team is here to help!

TN Child and Adult Care Help Desk Information
Purpose: TN Child and Adult Care Help Desk Team will assist system End Users who encounter questions while navigating the system, experience an incident requiring further assistance, or need general system utilization support. 
Hours of Operations: 

Monday - Saturday

7:00 am - 9:00 pm Central

Toll-Free Number: 833-TDHS-CCP (833-834-7227)

TDHS is hosting a series of Town Halls to help Providers understand how to use these modernized systems. Please visit the links below to access replays of these Town Halls.

Quick Reference Guides, or QRGs, are short, instructional guides that walk Providers through completing critical tasks. These guides contain step-by-step instructions paired with screenshots to guide users through modernized systems.

This User Guide provides detailed explanations of all functionality within the Provider Portal, Provider Mobile App, and Customer Mobile App.

Provider Portal User Guide 

The following How-To Videos serve as tutorials for completing critical tasks within our modernized systems. Each video walks users through step-by-step instructions of associated tasks.