FTC Online Services

How to create an account:

• To enter the webpage, click the red FTC Public Portal box at the top of this page.
• Click, "Register Here" to create your TDEC customer account. 
• Enter your email address. This will be used to login. We highly recommend using a personal email instead of a business email.
• Enter your new user information and click, "Continue"
• If the registration was a success, you will receive a verification email from bg-help_desk@tn.gov. You must click on the verification link provided in the email within 30 minutes.
• Select "Log In" to enter the email and password you created
• Select Phone or Email to receive a verification code. This verification process will happen each time you log in to the FTC Public Portal. 
• Enter the code and click Continue.
• When you see the "Welcome" screen, you have successfully entered into the FTC Public Portal.

How to link your ID:

• Once you create your account, you will need to link your operator ID to your account to view training and certification information. 
  • Log in to the public portal and click "Link to my Operator Certification, FTC Training, and Backflow Testing Certificate" at the bottom of the Home page text box
  • Enter your operator ID  
  • Enter your last name
  • Click, "Link to FTC"
• If you do not have a previous application or registration with FTC, you will not have an ID to link to.
• Please contact our main line at 615-898-8090 or email us at FTCOperator.Renewal@tn.gov if you need further assistance.
  

How to register for training:

• Once you link your ID, the "Trainings" tab will appear next to the "Home" tab.
• Click the "Trainings" tab and then "Register for Trainings"
• Select "Enroll" next to the class you would like to attend
• If the class has multiple upcoming dates, select "Enroll" next to the date you would like to attend
• Once you select enroll, you will be enrolled into that class as pending until payment is processed
  • Please call 615-898-8090 if you need to cancel an online enrollment
• You may checkout and submit payment for your class or register for more training before you pay
• Click "Checkout" when you are ready to pay and complete your enrollment
• All of the items in your cart will show up before you proceed to payment
  • If you have an operator certification renewal fee to pay for, it has to be processed as a separate transaction and cannot be paid for with training fees
• Credit and debit cards, or E-Checks are acceptable payment methods.
• Complete the payment prompts and when the fee is processed, a receipt will be sent to your email address used to create your public portal account.
• Once you are enrolled in a training, a course confirmation and information email will be sent to you three weeks before the class start date. 

Important note: You cannot register online for a training if you do not have a previous record with the Fleming Training Center. All new applicants will need to submit the original Registration Form (CN-0830) to  Fleming.Training@tn.gov

How to verify proof of citizenship:

• Once you create an account and link your operator ID, a "Certifications" tab will appear next to the Home and Invoices & Payments tabs. 
• Click the "Certifications" tab
• Click "View/Upload Documents" above the data table
• Select one of the citizenship options that apply to you: US Citizen, Qualified Alien, or None
  • Acceptable forms of documentation are listed next
• Select "Proof of Citizenship" next to the Document Type dropdown box
• Enter the expiration date of your provided proof of citizenship
• Click Choose file and upload your photo or file
• Click Save
• A green notification bar will pop up if the upload was successful
• Click View/Upload Documents to upload more documents or view what you've previously submitted

If you need further assistance with this process, please contact us at 615-898-8090 or FTCOperator.Renewal@tn.gov

How to view certificates:

• Once you create an account and link your ID, a "Certifications" tab will appear next to the Home and Invoices & Payments tabs. 
• Click the "Certifications" tab
• If you hold a Backflow Testing Certificate of Competency, you will be able to view your certificate number, expiration date, and current status.
• If you hold a water or wastewater operator certification, you can view your CE expiration date(s) and completed CE activities
• You can also upload "Proof of CE Activity" by clicking "View/Upload Documents" and following the prompts
• If you have completed trainings provided by the Fleming Training Center, you can view those classes and your transcript under the "Trainings" tab

How to pay renewal fees:

• Login to your public portal account
• Click the "Invoices & Payments" tab
• If you have linked your account to an operator ID, then your current certificate(s) and invoice(s) will show up automatically
  • Add certificate(s) to checkout and proceed to payment
• If you are paying for invoices without linking to an operator ID, refer to the renewal application form for the invoice number(s) associated with the certificate(s)
• On the "Invoices & Payments" tab, search by the invoice number and operator's last name
•  Click "Add to Checkout"
•  Click Checkout when you have found all the certificate(s) you need to pay for
• Click Proceed to Payment 
•  Credit and debit cards, or E-Checks are acceptable forms of payment
• Complete the payment prompts
• When the fee is processed, a receipt will be sent to the email address you entered on the billing information page
• Please allow at least 15 business days to receive your operator card in the mail.
• For further assistance contact us at 615-898-8090 or email FTCOperator.Renewal@tn.gov