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Find COVID-19 Information and Resources

State Health Insurance Assistance Program (SHIP) for Medicare Participants

Call us toll free at 1-877-801-0044.



Medicare Open Enrollment is October 15–December 7, 2020.  


During this time Beneficiaries can join or switch a Medicare Advantage (MA) Plan, leave an MA Plan and return to Original Medicare, and/or join or switch a Medicare Prescription Drug Plan (PDP).

We would like to assist you with selecting a prescription drug plan or a Medicare Advantage Plan for 2021 that covers your medications for the lowest estimated cost for the year.  The Open Enrollment Period is October 15–December 7, 2020. If you would like for one of our counselors to help you, please call us at 1-877-801-0044 to request a Prescription Drug Plan Worksheet mailed, emailed, or faxed to you.

SHIP is a national program that provides free and objective one-on-one counseling, information and help to people with Medicare, people who may need Medicare, and people looking into Medicare with someone else in mind.

For more information about SHIP, call 1-877-801-0044. Currently, all of our in-person events (one each for EastMiddle, and West Tennessee) and counseling locations are closed due to the COVID-19 Pandemic, however, you can email us at . Until we can safely open we will be providing virtual counseling sessions.

TN SHIP may not endorse any insurance company, agency, agent or plan. SHIP's only goal is to help people make informed decisions about Medicare coverage. There are no eligibility requirements for information or outreach. However, a consumer must be eligible for Medicare in order to enroll in any part of Medicare. 

Medicare's New "What's Covered" App

Medicare has introduced a new, free mobile app to help you determine Medicare coverage of services and costs. 

"The app delivers general cost, coverage and eligibility details for items and services covered by Medicare Part A and Part B.  Search or browse to learn what’s covered and not covered; how and when to get covered benefits; and basic cost information. You can also get a list of covered preventive services."

Learn more.  Or read the press release on

Medicare Tips

Protect your health with Medicare’s preventive benefits. Sign up at to track the preventive benefits you have used each year and remind you of benefits for which you are eligible. Visit for valuable benefit information. Here are a few highlights of the website: 

Medicare Prescription Drug Plan Finder
An interactive tool that allows you to narrow your search for a Medicare prescription drug plan based on your personal preferences such as cost, drugs covered, and participating pharmacies. 

Need help paying for your prescription drugs? You may be able to get extra help to pay for the premiums, annual deductible, and co-payments related to the Medicare Prescription Drug program. However, you must be enrolled in a Medicare Prescription Drug plan to receive this additional help. Call SHIP today to learn more. Forms, Help, and Resources

Centers for Medicare and Medicaid Services: Regulations and Guidance

Medicare Consumers and the Affordable Healthcare Act

Once you are eligible for Medicare you will need to disenroll from your Marketplace plan through the Affordable Care Act. Typically, your Marketplace plan will not work with Medicare. You will need to enroll in Medicare to avoid any penalties that may be assessed by not enrolling in Medicare timely. TN SHIP is available to help you make decisions with your Medicare health care coverage available in your area by looking at cost, convenience and coverage. 

Call 1-877-801-0044 for help. 

SHIP from State to State

Free, unbiased Medicare counseling is provided under a variety of names throughout the country. Tennessee's program is known as TN SHIP, or just SHIP, but the same or similar programs exist under other names in other parts of the country. For example, California calls its program the California Health Insurance Counseling & Advocacy Program, or HICAP. A list of programs and their contact information by state is available in a PDF format.


Looking for a meaningful, fulfilling volunteer opportunity with the aging and disabled population? TN SHIP has volunteer opportunities for you to assist consumers with understanding their Medicare and Medicaid benefits. Training is available across the state. Email us at for more information.