Set Up a Repayment Plan

The Unemployment Insurance Recovery Unit can establish a repayment plan in the event of an overpayment occurring. If the UI Recovery Unit cannot establish the repayment plan with you, the agency will be authorized to collect any unemployment compensation debt from any federal income tax refund or through the garnishment process. 

A fraud decision will not allow payment of unemployment insurance benefits until the disqualification period is over and the overpayment and penalties are paid in full.

If you have received a Notice of Overpayment, establish a repayment plan by calling 844-817-0619. In the future you can set up a payment plan through your Claimant e-Services account. When setting up a payment online, you will be allowed to select a one-time payment plan or a recurring payment plan. 

Payments may be made by check or money order and mailed to the UI Recovery Unit. Please allow three to five business days to process and post your payment to your Claimant e-Services account. You MUST provide the following:

• Full name
• Last four digits of your Social Security number
• Account number

UI Recovery Unit
P.O. Box 24150
Nashville, TN
37202-4150

If you have been advised by the agency that you are due a refund, please allow six to eight weeks for processing.

If you have questions regarding TOP, please contact the UI Recovery Unit by calling 844-817-0619 or emailing UI.Recovery@tn.gov.