How to Contact Us Regarding Unemployment Benefits

Tennessee Department of Labor and Workforce Development (TDLWD)

Claimants of unemployment benefits are required to have an account at the Department's website  

Help Desk (TDLWD phone number)

If you prefer to call the Help Desk: Regular business hours are Monday through Friday starting 8:00 a.m. and ending 4:30 p.m. (Central time). Please call the following number:

Call (844) 224-5818
(Option 1 for assistance with your unemployment claim or for questions about your unemployment benefits)

If you prefer to submit a ticket to the Help Desk about your issues: You may click on the following Help Desk link during regular business hours Monday through Friday from 8:00 a.m. to 4:30 p.m. (Central time):

Click here to submit a request.
(You may add attachments to this form if needed.)

To fill out this form, you will need to provide:

Your email address
Your name
Phone number
Last four digits of Social Security number
Date of birth
Mailing address on the account
Name of the last place you performed work
Last date that you performed work
Last week you certified on (if applicable)

Read and search frequently asked questions regarding Tennessee's unemployment program:

FAQs at

American Job Centers provides information on contacting either the Help Desk or an American Job Center nearest you at:

Help Desk and AJCs at

The TDWLD website also has information about American Job Centers and a searchable database of locations:

AJCs at

Live Chat

In the right corner of webpages on the and sites, you can find a "Help" bubble. This allows you to access the Department's online chat Monday through Friday, 8:00 a.m. to  4:30 p.m. (Central time):

Start a chat on or

Jobs4TN Message Center

Account holders at may sign in and ask questions via email through the Message Center on the account.

Department website

Visit TDLWD's Unemployment page:

This Page Last Updated: February 14, 2024 at 2:50 PM