Unemployment
How to Contact Us Regarding Unemployment Benefits
Tennessee Department of Labor and Workforce Development (TDLWD)
Claimants of unemployment benefits are required to have an Unemployment Claimant e-Services account at the Department's website Jobs4TN.gov.
Help Desk (TDLWD Phone Number)
If you prefer to call the Help Desk: Regular business hours are Monday through Friday starting 8:00 a.m. and ending 4:30 p.m. (Central time). Please call the following number:
Call (844) 224-5818
(Option 1 for assistance with your unemployment claim or for questions about your unemployment benefits)
If you prefer to submit a ticket to the Help Desk about your issues: You may click on the following Help Desk link during regular business hours Monday through Friday from 8:00 a.m. to 4:30 p.m. (Central time):
Submit a request.
(You may add attachments to this form if needed.)
To fill out this form, you will need to provide:
- Your email address
- Subject
- Description
- Your name
- Phone number
- Last four digits of Social Security number
- Date of birth
- Mailing address on the account
- Name of the last place you performed work
- Last date that you performed work
- Last week you certified on Jobs4TN.gov (if applicable)
- County
Read and search frequently asked questions regarding Tennessee's unemployment program.
American Job Centers
Jobs4TN.gov provides information on contacting either the Help Desk or an American Job Center nearest you at:
Help Desk and AJCs at https://www.jobs4tn.gov
The TDWLD website also has information about American Job Centers and a searchable database of locations.
Live Chat
At the bottom middle of the Jobs4TN.gov webpage, you can find a "Chat" bubble. This allows you to access the Department's online chat Monday through Friday, 8 a.m. to 4:30 p.m. Central time:
Start a chat on Jobs4TN.gov.
Message Center
You may sign into your Jobs4TN.gov Unemployment e-Service account and send us a direct message via email through the Message Center on the account.