Hurricane Helene

Protective Actions and Key Messages

• If you are suffering a mental health crisis, call or text 988.
• Apply for FEMA Individual Assistance by Jan. 7: online anytime or by phone at 1-800-621-3362 between 7 a.m. and midnight ET.
• Individuals may be eligible for FEMA’s Serious Needs Assistance, an upfront, flexible payment of $770 to help cover essential items while survivors are assessed for Individual Assistance eligibility. For more information about Serious Needs Assistance, visit FEMA’s website.
• The Tennessee Attorney General’s Division of Consumer Affairs reminds Tennesseans to be cautious and wary of disaster relief scams. You can find helpful tips on their website.
• Do not enter damaged buildings or hazardous locations.
• Hire only licensed contractors and do not pay the total amount before the work is complete. More tips for consumers can be found here.
• Restoring your ability to communicate is a critical priority.  Always call 811 before you dig.
• Report down or cut power lines and stay clear of the area.
• If your house or property sustained damage, take pictures before cleanup efforts and contact your insurance company. TDCI’s Complaint Line for insurance: (615) 741-2218 or 1-800-342-4029.
• Do not self-deploy to assist impacted areas. Wait for local officials to issue guidance.
• Do not attempt to cross flooded roads or walkways. Turn around, don’t drown.
• Contact your local emergency management agency if you need immediate assistance.