TDHS Text Messaging General Terms of Service

The Tennessee Department of Human Services (TDHS) and its authorized contractor, upon user opt-in, will use SMS text messages to advise customers about benefits programs they are enrolled in and to convey important notices. By opting into any TDHS text messaging service, you expressly consent to receive recurring text messages that may be sent using an automatic telephone dialing system, by or on behalf of TDHS, to the phone number you provide to us.  Consent to receive text messages is not a condition of participating in any TDHS program.

You may opt in to TDHS text messaging service in the One DHS Customer Portal while setting up a profile, or from the benefits dashboard. The TDHS message service will allow TDHS to communicate with customers about program participation and critical updates about benefits program information and processes via text message. The phone number you provide at the time of signing up for the service is the number that will be used to send text messages regarding benefits.  If the phone number you provide is not valid, your phone number will be marked as invalid, and we will cease all communications using text messaging.  

Canceling the Service

You can cancel the TDHS text messaging service at any time. Just text "STOP" to the message you received from TDHS. After you send the SMS message "STOP" to TDHS, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from TDHS. You can also opt out of text messages or opt back in on the One DHS Customer Portal.

Receiving Help

If you are experiencing issues with the text messaging program you can get help directly by calling the Tennessee Department of Human Services at 1-833-772-TDHS (8347).

Messaging / Data Rates

Message and data rates may apply for any SMS messages received from or sent to TDHS. The number of messages you will receive will vary. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Changes to Terms of Service

These terms of service may be updated by TDHS at any time without prior notice.  By continuing to be opted in to any TDHS text messaging service, you agree to any changes in the terms of service.

Further Information

If you have any questions regarding privacy, please read the TDHS privacy policy here.