Frequently Asked Questions (FAQs)

Q - How do I get a background check?
A - Please go to this link:
And follow the directions that are applicable to you.
If you are an out of state applicant, we will mail you the fingerprint card upon receipt of your application.
Your OCA # is: 1812

Q – How do I change my name or address on my license, and will I get a new license with the changes?
A - You can update your address/name online at If you don’t have an account already, you’ll make an account, onboard your license and then you may update your information. The next time you renew your license, you will receive certificates with your updated name. If you want an updated certificate before then, you can order a replacement copy of your license online at for $25.
-The Wall Certificate is the large manila certificate that has the state seal on it.
-The Renewal Certificate is the medium sized blue/green

Q - Are live/interactive webinars the same as in-person/live classes for continuing education credit?
A – The Board will accept all courses under the classification COPE has assigned to the course and used when posting the course to the OE Tracker.

Q – What is the deadline for applications or requests to be submitted for the Board to review in a meeting?
A - All requests, applications, notices, complaints, other communications and correspondence shall be directed to the Administrative Office of the Board no less than 14 days prior to a regularly scheduled meeting of the Board or the item will be set over to the next regularly scheduled meeting thereafter.

Q – Is there a grace period or make-up period for continuing education?
A – No, to be compliant with the Board’s Rules for continuing education, all continuing education must be completed during the 24 months that precede the license renewal month (“CE Cycle”). Any required hours not completed during the CE Cycle may be subject to an Agreed Citation or other escalated disciplinary actions.

Q – Is the CPR requirement considered part of the 40 hours of continuing education?
A – No, current CPR certification is to be maintained by licensees and is in addition to the 40 hours of Board-approved continuing education hours each CE Cycle.

Q – When does my license need to be renewed?
A- The first license issued will be valid for at least 12 months but may be active for more than 12 months as a new licensee enters the licensure renewal cycle. Every license issued after the first renewal date will expire every 24 months. The expiration date is printed on all license certificates. While the Board Administrative Office will send one courtesy renewal notice, the license will expire whether the notice has been received or not. It is the responsibility of the licensee to know when their license expires and to renew accordingly.