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The Office of Licensure is responsible for protecting Tennesseans who receive mental health, substance abuse, and/or personal support services. The goal is to ensure licensed behavioral health providers adhere to state laws and departmental rules in the care and services they provide.

The Office of Licensure:

  • Conducts unannounced inspections and follow-ups of licensed facilities
  • Conducts investigations of licensed, and unlicensed, service providers following reports of inadequate care
  • Maintains files and records on all behavioral health facilities and services  across Tennessee
  • Provides consultation and technical assistance to licensed, and potential, providers.
  • Works to protect your interests against unlicensed service providers.

If you have questions or wish to report suspected violations or submit a complaint, please call or fax the information to the appropriate regional office.

East Tennessee:
520 West Summit Hill Drive, Suite 502
Knoxville, TN 37902

Main Phone:  (865) 594-6551
Complaint Line:  (866) 777-1250
Fax Number:  (844) 340-4482

Middle Tennessee:
500 Deaderick Street, 5th Floor
Nashville, TN 37243

Main Phone:  (615) 532-6590
Complaint Line:  (866) 797-9470
Fax Number:  (615) 532-7856

West Tennessee:
951 Court Avenue
Memphis, TN 38103

Main Phone:  (901) 543-7442
Complaint Line:  (866) 344-0858
Fax: Number:  (844) 844-5538