The Office of Licensure is responsible for protecting Tennesseans who receive mental health, substance abuse, and personal support services. The goal is to ensure licensed providers adhere to state laws and departmental rules in the care and services they provide.

The Office of Licensure:

  • Conducts unannounced inspections and follow-ups of licensed facilities and services
  • Conducts investigations of licensed, and unlicensed, service providers following reports of inadequate care or violation of rules
  • Maintains files and records on all alcohol and drug/mental health facilities and personal support service agencies across Tennessee
  • Provides consultation and technical assistance to licensed providers and individuals/entities seeking information to become a licensed provider
  • Works to protect your interests against unlicensed service providers

If you have questions or wish to report suspected violations or submit a complaint, please call, email, or fax the information to the appropriate contact:

Toll-Free Call: 866-797-9470


Fax: 615-401-7644

Regional Office Contact Information

East Tennessee:
520 West Summit Hill Drive, Suite 502
Knoxville, TN 37902

Main Phone:  (865) 594-6551
Fax Number:  (844) 340-4482

Middle Tennessee:
500 Deaderick Street, 5th Floor
Nashville, TN 37243

Main Phone:  (615) 532-6590
Fax Number:  (615) 532-7856

West Tennessee:
951 Court Avenue
Memphis, TN 38103

Main Phone:  (901) 543-7442
Fax: Number:  (844) 844-5538