Checking Your Insurance Claim Status

Generally, your employer’s workers’ compensation insurance adjuster should contact you within 48 hours to discuss your claim. After contact, the adjuster has 14 calendar days to accept or deny your claim.

• If you have questions about the status of your claim, you should first call the adjuster assigned to your claim.  
• If you are unsuccessful in that effort, check with your supervisor.
• If you are still unsure, you can contact the Bureau of Workers’ Compensation by calling 800-332-2667.

Need More Help?

If you have additional questions, please call 615-532-4812 or 800-332-2667 or contact us by email at wc.info@tn.gov. Find out about other available assistance programs by contacting an ombudsman.