Grievance/Complaint Procedure

Shanna Chevalier
ADA Statewide Technical Specialist
Tennessee Department of Transportation
William R. Snodgrass Tennessee Tower, 10th Floor
312 Rosa L. Parks Avenue                                                                                                                                                                                          Nashville, TN 37243                                                                                                                                                                                                      Phone: 615.741.0465
TTY: 711
TDOT.ADACompliance@tn.gov

ADA is about ensuring equity for the public. TDOT is committed to fostering that equity wherever possible, and actively promotes awareness of nondiscrimination and accessibility requirements and resources. The ADA Team will consider every request and complaint it receives and is committed to providing functional accessibility throughout the state.

• Grievance Flowchart 
  
• File an ADA Grievance/Complaint
  
• TDOT Title II Grievance Procedure
• TDOT Notice to the Public
• TDOT ADA Title II Disability Discrimination Policy Document
• TDOT Appeals Procedure for Title II/504
• TDOT Appeals Procedure for Section 508