Problem Resolution Office
The Problem Resolution Office provides support to Tennessee taxpayers who have not been able to resolve their tax issues through the department’s normal problem resolution process by:
- Serving as an advocate for taxpayers who have been treated in a manner inconsistent with Tennessee's tax laws, and
- Acting as a liaison between the Department's divisions to facilitate communication and resolve tax issues.
The Problem Resolution Offices does NOT: provide general account information or assist with filing returns; change or reinterpret Tennessee's tax laws; intercede in audits, hearings, collection cases, or requests for penalty waivers or refunds; or provide legal counsel.
Please review the following series of questions to determine if the Problem Resolution Office is the appropriate office to contact regarding your tax issue.
Do you have a tax question, question about your TNTAP account, or require assistance with filing?