Problem Resolution Office

The Problem Resolution Office provides support to Tennessee taxpayers who have not been able to resolve their tax issues through the department’s normal problem resolution process by:  

  • Serving as an advocate for taxpayers who have been treated in a manner inconsistent with Tennessee's tax laws, and 
  • Acting as a liaison between the Department's divisions to facilitate communication and resolve tax issues.

The Problem Resolution Offices does NOT:  provide general account information or assist with filing returns; change or reinterpret Tennessee's tax laws; intercede in audits, hearings, collection cases, or requests for penalty waivers or refunds; or provide legal counsel.    

Request Assistance

Please review the following series of questions to determine if the Problem Resolution Office is the appropriate office to contact regarding your tax issue.  

Do you have a tax question, question about your TNTAP account, or require assistance with filing?