Program Coordinator

Program Coordinator
Statewide Prevention Services – Resource Linkage
$4,562.00 - $5,694.00 per month

Job Overview:

The Statewide Resource Linkage & Community Advisory Boards (CABs) Program is designed to safeguard and enhance the welfare of children, preserve family life, and prevent harm and abuse to children. This is done through strengthening the ability of families to parent, provide for, and protect their children effectively, using available community-based, faith-based, and public and private resources and services. RL Program staff assist with connecting families to available resources in their communities.

The Program Coordinator will provide performance management to direct reports and collaborate with the RL Program Director and the other RL Program Coordinator (who manages the West, MW, and MS Regions) to ensure statewide consistency among the Resource Linkage Program team.

Work Setting:

This Resource Linkage Program Coordinator position will manage a team of up to five (5) Resource Linkage Program Specialists that service the TN Valley, East, and Northeast Regions. This position can be located in any county area within the TV, East, or NE Regions.

This position will have AWS (remote) capabilities but will also have in-person responsibilities that include traveling between regional service areas. This position will work business hours that typically reflect an 8:00 am to 4:30 pm, Monday through Friday schedule, with very limited overtime.

RL Program Coordinators do not perform on-call duties, work nights, or weekends (unless it’s an event).

Role & Responsibilities:

• Team Leadership
  • Performance Management of direct reports. Reviews Team performance monthly and provides ongoing feedback to correct areas of needed improvement. Provides immediate feedback as needed based on daily, weekly, or monthly performance expectations.
  • Works in unison with the Program Director/Program Coordinator to effectively manage the team and to target staff retention.
  • Facilitates monthly Team meetings, ensures development opportunities, and offers Team members the ability to discuss their own topics during meetings.
  • Travel throughout designated regions when applicable to perform performance management, engage with team staff, and attend internal and external meetings and events.
• RL Case and Episode Reviews/Approvals
  • Monitor RL Cases assigned to the team by the Child Abuse Hotline. Ensure caseload compliance by the team per the RL Policy and Protocol for case assignments and closure.
  • Engage with Child Abuse Hotline and/or CPS Leadership when applicable for RL case assignment decisions and track changes.
  • Monitor RL Episodes created by direct reports. Ensure episode compliance by the team per RL Policy and Protocol.
• Community Advisory Boards (CABs)
  • Ensure direct reports attend assigned CABs/community meetings and/or ensure that a DCS representative is in attendance. Ensure direct reports are present at assigned CABs at least once a quarter. 
  • Review CAB/Community Meeting minutes to verify that RL staff serves as liaison to the CABs to aid in the development of community services and resources by attending each CAB at least once quarterly. Ensure RL staff build partnerships with community organizations.
• Care Portal
  • Ensure Care Portal (in applicable areas) requests are reviewed and approved in a timely.
• RL Team Data Tracking
  • Compile all team member performance data from monthly tracking spreadsheets into one document and submit to the Program Director by established monthly deadlines. Provide any necessary feedback based on monthly data tracking results.
• Program Leadership
  • Partner with the RL Program Director and the Program Coordinator to ensure statewide practice consistency.
  • Partner with cross-program leadership to build and maintain partnerships.
  • Attend DCS meetings to provide updates on the RL Program and to partner within the department. 

Minimum Qualifications:

• Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of professional work in one or a combination of the following: counseling or case management services, or program evaluations of counseling or case management services, three years of which must involve providing these services to children and/or juveniles.
• OR Graduate course work credit received from an accredited college or university in social work, criminal justice, psychology, sociology, human services, and/or child development may substitute for the required experience on a year-for-year basis to a maximum of one year, there being no substitution for the required three years of children's services work (e.g. 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).
• OR Experience equivalent to one year as a DCS Program Specialist or a DCS Case Manager 3 with the State of Tennessee.