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PUBLIC HEALTH ADVISORY CONCERNING FENTANYL AND FENTANYL-LACED SUBSTANCES

Board of Licensed Professional Counselors, Licensed Marital and Family Therapists and Licensed Pastoral Therapists

Online Renewal Instructions

The Board administrative office is receiving multiple calls and emails regarding the new renewal system.  Please read the following information to assist you in renewing your license.

Renewal:

♦     The first time you access the Licensure and Regulatory System site, you need to click on Begin Here For Sign-Up to create your account.  Even if you renewed online in the past, if you have not accessed the new system since it begin March 23, 2018, then you will need to create an account.

Ø  Make your User ID something that you will remember, such as your email address.

Ø  If you applied for initial licensure online, you can use the same account you created to apply online to continue maintaining your license, including renewing.

♦     When you create your account, you must add any other current license(s) you hold to the account if you are already a licensee.  If you do not add your current license(s) to the account, you will not be given any option except to apply for a new license.

♦      After you create an account, please remember what User ID and Password that you used so you can access the system in the future.

Ø  There is a “Forgot Password” and “Forgot User ID” function if needed. Please try this before calling the board administrative office.

Ø  Other features of the online system are:

·      Change your addresses, include email addresses with the Change of Address application.

·      Change your name with the Change of Name application.  You must attach your marriage certificate or divorce decree.

·      Request a duplicate wall license or renewal certificate.

¨           We cannot take debit/credit cards over the phone or in office.  You can pay online by debit/credit           card or by e-check.  The address in the licensure system must match the address on the debit/credit card or you will get an error message and the renewal won’t be completed.

♦      If the Department of Revenue has notified the board that your professional privilege tax is unpaid, the board cannot renew your license until a tax clearance letter is received.  This only applied to licensees required to pay the tax who did not pay the tax timely.   The Board cannot take payments for the Privilege Tax.  You must contact the Department of Revenue at 615-741-7071.

♦     Can a third party manage my professional license?

For this online system, only one account can be created for a professional license.  Once an account is created that links a professional license, the person creating the account will have access based upon the use id and password used to establish the account.  If done by a third party, the licensee, without knowledge of the user id and password, will not be able to manage their professional license using this online system.  During business hours, you can contact your board to disassociate your license from an online account established by a third party.   However, weekends and holidays may be particularly problematic if you do not know the account details to manage your license through this online system.  We do not advise management of your professional license by a third party. The law requires a licensee to maintain current information with their licensure board.  Failure to do so could result in a disciplinary action by the board.