Escalation Process

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Escalation Process

Please follow these procedures below if your incident was not resolved to your satisfaction.

  1. Contact the STS Customer Care Center as you normally would at 615-741-1001and ask for your incident to be escalated.
  2. If your incident needs further escalation please ask to speak to a supervisor. The STS Customer Care Agent will connect you with a supervisor.
  3. If you have additional questions, comments, or concerns, contact:
  • NOSC / Daniel Coleman at 615 532-1409
  • Service Desk / Brian Lane 615 253-1719
  • Director of Customer Care Center / Gary Morgan at 615 741-8193

 

 

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