Developmental Services Program Coordinator 2 Davidson County

Salary: $4,517 - $5,638 (Monthly) / $54,204- $67,656 (Annually)

Job Description

The Department of Disability and Aging (“DDA”) is looking to hire a Developmental Services Program Coordinator 2 who will serve as the Plans Review Coordinator for Tennessee State Government. This role is crucial in supervising and leading the Plans Review Department in the areas of Person-Centered Plans, 1915C Waiver (Statewide and CAC Waivers) service definitions, Katie Beckett service definitions, and SD Waiver. This position provides compliance oversight and guidance to departments and agencies based upon federal and state rules and regulations. This job is eligible for AWS, which allows for Work from Home up to three days per week.

Key Responsibilities

  • Provide leadership, supervision, and oversight to multiple direct reports within the DDA Program Services and Support Authorization unit, ensuring all activities comply with applicable state and federal regulations in a timely and accurate manner.
  • Support state departments and agencies by enhancing their understanding and implementing state and federal guidelines related to all DDA waiver and program services. 
  • Lead and coordinate digital accessibility compliance initiatives across all departments and agencies to ensure equitable access to services.
  • Serve as the statewide Subject Matter Expert (SME) on relevant software programs; prepare comprehensive reports and data summaries as requested.
  • Maintain up-to-date knowledge of internal policies, standards, and procedures to ensure alignment and compliance across all operational activities.
  • Review, update, and promote best practice guidelines for team members, ensuring consistent and effective service delivery.
  • Deliver presentations to contract agencies and families, providing overviews of the service delivery system, guidance on policy changes, and information on available resources. Offer ongoing technical assistance and support as needed.
  • Interpret and apply provider manuals, Federal Medicaid waivers, individualized service plans, and evolving policies and procedures to meet operational and compliance expectations. Seek clarification from inter-agency partners and provider organizations as needed.
  • Collect and analyze data from various sources to assess service delivery outcomes and determine whether the needs of individuals are met. Utilize databases to generate reports, conduct trend analyses, and provide insights to stakeholders.
  • Manage workload priorities for self, staff, and external collaborators. Establish timelines and ensure timely completion of projects and assignments based on strategic importance.
  • Review and evaluate information from incident reports, crisis calls, and direct observations to determine appropriate interventions. Analyze service requests from individuals, families, and conservators to ensure suitability and alignment with program eligibility.

Education and Experience

  • Graduation from an accredited college or university with a bachelor’s degree and a minimum of four (4) years of professional experience in the field of developmental disabilities or mental health:

OR

  • A combination of qualifying professional experience in developmental disabilities or mental health may substitute for the required education on a year-for-year basis (e.g., one year of relevant full-time experience may substitute for one year of college education, up to four years).

AND/OR

  • Graduate-level coursework from an accredited college or university in special education, rehabilitation or therapeutic health, nursing, psychology, child development, behavioral sciences, sociology, or social work may substitute for required experience on a year-for-year basis, up to a maximum of one year.


About DDA


The Department of Disability & Aging is the state agency responsible for providing services and support to more than 1.5 million Tennesseans with intellectual and developmental disabilities and to older Tennesseans. For people with intellectual and developmental disabilities, this is done through programs such as, but not limited to, the home and community-based waiver programs, Tennessee Early Intervention System (“TEIS”), Katie Beckett Program, Medicaid Alternative Pathways (“MAPs”) Program, and Family Support Program. For older adults, some of those programs include CHOICES, State Health Insurance Assistance program (“SHIP”), home and community-based programs, nutrition services, caregiver support, transportation assistance, and public guardianship.


The department supports people to live the lives they envision for themselves by ensuring people are free to exercise rights, engage with their broader communities and experience optimal health. DDA is the first state service delivery system in the nation to receive Person-Centered Excellence Accreditation from the Council on Quality and Leadership. It has also been recognized as a national leader in its efforts to increase competitive, community-based employment outcomes for people with disabilities and its commitment to enhancing independence through Enabling Technology.


Interested candidates should apply at https://www.tn.gov/careers/apply-here.html.