TDOC Launches Covid-19 Information Line for Public

Tuesday, April 21, 2020 | 09:42pm

NASHVILLE – Beginning Wednesday, April 22, the Tennessee Department of Correction will launch a 24-hour COVID-19 Information Line for family members of incarcerated individuals.  The TDOC COVID-19 Information Line will be answered by a live analyst who will respond to questions related to COVID-19 testing updates, TDOC’s response to the virus, and protective measures that have been taken as this fluid situation continues to unfold.

Commissioner Tony Parker said the Information Line is another tool that inmate families can use to inquire about their loved ones.  "TDOC understands that for every inmate inside a facility there are mothers, fathers, children and others who may have concerns or questions, especially in these times.  That is why we encourage the inmate population to stay in close contact with their families through frequent, no-cost telephone calls and through letters.  We want inmates and their family to have every opportunity to communicate with each other and as often as possible,” Parker said.

The Information Line will operate 24/hours, 7 days a week.  “We are all working hand in hand during this time. I appreciate the cooperation of the inmate population in maintaining a high level of sanitation and adhering to the necessary adjustments we have had to make.  We are all in this together,“ Parker said.

The TDOC COVID-19 Information Line can be reached at 1.866.858.0380.  Family and friends can also find answers to frequently asked questions about TDOC’s response to COVID-19 on our website at or email: