Consumer Resources

Consumer Insurance Services Section - Vickie Trice, Director
(615) 741-2218 or 1-800-342-4029

Consumer Insurance Services exists to educate consumers and mediate insurance-related disputes.

The educational programs cover a vast array of insurance and insurance related issues, disaster assistance and referrals to special programs.

The primary responsibility is the investigation and mediation of insurance claims and other insurance related disputes as a third-party mediator. Investigators are trained to determine if the involved insurance company and/or producer is acting in accordance with Tennessee laws, rules and regulations.

Policy Analysis Section - Stephanie Cope, Director
(615) 741-2825

Life and Health Unit - This unit reviews life, health, and credit life, long-term care, disability and legal insurance policy rates, rules and forms filed by licensed companies, to determine compliance with Tennessee statutes. It also handles annual certifications from utilization review agents and answers questions about all life and health issues.

Property and Casualty Unit - This unit reviews personal and commercial property and casualty policy rates, rules and forms filed by licensed companies to determine compliance with Tennessee statutes. It also reviews vehicle protection products warranty programs for compliance with Tennessee Law and answers questions about all property and casualty insurance matters.

Workers Compensation Unit  - This unit reviews rates, rules and form filings associated with Workers' Compensation insurance. It also oversees the administration of Tennessee Workers Compensation Insurance Plan (assigned risk pool) and answers questions about workers' compensation insurance and takes inquiries from persons aggrieved by the application of workers' compensation rating systems.