Disaster Services
ALERT: AsWinter Storm Help: Shelters, Resources & Volunteer Support Page: part of a suspected scam related to the recent winter storm, severalTennessee residents are receiving fake text messages, phone calls, and emails falsely claiming to be from the Tennessee Bureau of Investigation (TBI). However, the TBI will never ask for money or financial
account information. Do NOT reply to those texts, instead use the official TBI State Hotline at 1-800-TBI-FIND (1-800-824-3463).
Welfare Checks: The TBI Hotline (1-800-TBI-FIND) also remains active as a centralized, statewide resource for storm-related welfare check requests to help make contact with your loved ones. Davidson County Exception: All welfare check requests for individuals located in Davidson County must be submitted through the county’s online hub page and should not be
directed to the TBI Hotline. Requests can be made
at on Metro Nashville’s webpage.
Recovery Information: A
Winter Storm recovery information line has been established to support
Tennesseans impacted by Winter Storm Fern. 1-844-4TENN-4U
(1-844-483-6648).
Damages Survey of TN Residents: TEMA is asking that anyone whose home has been impacted
by Winter Storm Fern to
complete a survey to report any damages. The survey helps the
state better understand the types and extent of damage Tennesseans are
experiencing so assistance can be directed where it is needed most. The
survey is designed to take only a few minutes to complete. Submitting the
survey is a critical step in helping state and local officials assess
impacts and identify potential needs across Tennessee.
Property Cleanup Assistance: The Crisis Cleanup Hotline 1-844-965-1386 is
currently active. Residents can call to request free property cleanup
assistance related to the winter storm damage. Please note, all
services are provided by volunteer organizations. But service is not
guaranteed due to what may be an overwhelming need. Volunteers work free
of charge and use their own tools and equipment necessary to complete the
work.
Warming Centers: Several
warming centers are open statewide, with some transitioning to overnight
shelters. Warming centers are locally managed, and availability varies by
location. Residents should consult TEMA's
interactive map of centers operating throughout the state or
contact their local Emergency Management Agency. You can check the notes
section on the map for each shelter, as hours of operation and other
information may vary between locations. If you need assistance or have
questions about shelters for your area, please contact your local
Emergency Management Agency.
➢Winter Weather Emergency: Shelters & Resources:
Due to severe winter weather, Governor Bill Lee declared a State of Emergency on January 22, 2026. Below are resources for those affected by snow, sleet, and freezing rain.
TEMA Sheltering – Warming Centers List
The Tennessee Emergency Management Agency (TEMA) has developed a list of shelters established by local counties for those who may be in need. TEMA will update this website regularly through the winter weather system, as needed. For further assistance, please contact your local emergency management agency.
• To locate additional Emergency Shelter options by zip code, visit the American Red Cross or Salvation Army websites or call 1-800-RED-CROSS.
• See DisasterAssistance.gov or download the FEMA Mobile App to find open shelters. Or text 4FEMA (43362). Type SHELTER and your zip code (For example, if you lived in Nashville type SHELTER 37203 in your text to locate a shelter).
• Spanish Shelter Information - Información del refugio texto REFUGIO y su código postal al 43362.
➢Traffic & Weather Updates
SmartWay provides up-to-date traffic information map on our highway system. This system includes TN511, the TDOT - HELP program and Intelligent Transportation System help keep Tennessee traffic moving so motorists are safe and efficient in their travels.
National Weather Service (NWS)
For updates and forecasts specific to your region, follow your local National Weather Service:
➢Education - Links for School Closings
• East TN: https://www.wbir.com/closings
• Upper East TN: https://www.wjhl.com/weather/closings/
• Middle TN: https://www.newschannel5.com/weather/school-closings-delays
• West TN: https://wreg.com/weather/closings
➢Get Help - Disaster Recovery Resources
Crisis Cleanup is a volunteer organization which tries to connect survivors who need help with local volunteer groups who can help. The Crisis Cleanup Hotline is active for the for Tennesseans with 2026 winter storm damage. Call 844-965-1386 for assistance. Crisis Cleanup volunteers can help with fallen trees, drywall, flooding, appliance removal, tarping, and mold mitigation. All services are at no cost, but work is not guaranteed due to need. At this point, the hotline will remain open until February 13, 2026.
Los sobrevivientes que necesitan asistencia pueden llamar Crisis Cleanup al 844-965-1386.
The Get Connected. Get Answers. United Way – 211 Helpline is a free and confidential service helping people find the local resources they need for help in times of crisis and beyond. 211 is a free and confidential service helping people find the local resources they need for help in times of crisis and beyond. Dial 211 or text your zip code to 898-211 to get started.
Disaster Recovery Resources and Protective Actions
•Do not enter damaged buildings or hazardous locations.
•Hire only licensed contractors and do not pay the total amount before the work is complete. More tips for consumers after a disaster can be found at https://www.tn.gov/commerce/disasters
•Avoid downed power lines.
•If your house or property sustained damage, take pictures before cleanup efforts, and contact your insurance company.
•Please see this Tennessee - Disaster Recovery Resources - PDF
Volunteer Tennessee is the state's lead agency for volunteers and donations in times of disaster under the Tennessee Emergency Management Plan (TEMP). Please check out our resources in this section.
For more information, please email volunteer.tennessee@tn.gov.