Tennessee Department of Transportation
American with Disabilities/Accessibility (ADA)/ Section 504 & 508 Program
Shanna Chevalier
Statewide ADA Technical Specialist
Tennessee Department of Transportation
William R. Snodgrass Tennessee Tower, 10th Floor 312 Rosa L. Parks Avenue
Nashville, TN 37243
Phone: 615.741.0465
TTY Statewide: 800-833-5833 (toll-free)
Voice Users: 800-833-7833 (toll-free)
Speech-to-Speech (STS): 866-503-0264
Spanish: 866-503-0263
Access to civil life by people with disabilities is a fundamental goal of the ADA.
The Tennessee Department of Transportation (TDOT) is committed to full compliance with the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, Section 504 and Section 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, and Title 28 CFR Part 35, “Nondiscrimination on the Basis of Disability in State and Local Government Services.”
It is the Department’s policy that all programs, services, and activities, when viewed in their entirety, be readily accessible and usable by qualified individuals with disabilities. This includes ensuring equal access to facilities, programs, and digital communications. Under Title II of the ADA, this requirement applies to both physical facilities and pedestrian infrastructure within the public right-of-way.
Reasonable Modification Request Form Complete this form to request reasonable modifications to TDOT’s policies, practices, or procedures to accommodate a disability. The ADA Office reviews requests promptly and resolves them in accessible formats.
Request for Accommodation (TDOT Employee) TDOT follows ADA rules for reasonable modifications in transportation services and facilities per federal guidelines. Learn about your rights, the agency’s responsibilities, and how to request an adjustment or exemption.
In the Workplace
- Current TDOT employees needing workplace accommodations should contact their Employee Relations Representative.
File an ADA Complaint (Public – English) Submit a complaint if you believe you experienced disability discrimination under Title II, Section 504, or Section 508 by TDOT.
TDOT Title II Grievance Procedure Outlines the formal steps to address complaints alleging discrimination by TDOT, covering submission requirements, investigation, written response, appeal routes, and retention of records.
Other Complaints
- TDOT Title VI Program File a Title VI complaint related to race, color, or national origin discrimination.
- For complaints not listed above, email: TDOTComments@tn.gov TDOT also offers Record-A-Comment for construction project feedback. Call 1-877-SmartWay or email TDOT.Comments@tn.gov. Responses are provided within seven days if contact information is included.
According to the Department of Justice, more than 58 million Americans (about 19% of our population) have disabilities, and they, like all Americans, participate in a variety of programs, services, and activities provided by their State and local governments. This includes many people who became disabled while serving in the military. By the year 2030, approximately 71.5 million baby boomers will be over age 65 and will need services and surroundings that meet their age-related physical needs. An ADA Transition Plan identifies barriers to access in programs and activities.
Transition Plan 2024 Update : The 2024 update outlines continued progress toward full ADA compliance, including new data, priorities, and alignment with current standards.
Transition Plan 2019 : The 2019 plan established the foundation for identifying barriers and setting priorities to achieve ADA compliance.
Transition Plan Self Assessments 2019 : Tools used by agencies to evaluate accessibility, identify barriers, and plan corrective actions under ADA requirements.
Pedestrian Asset Inventory Map : An interactive map showing pedestrian features such as curb ramps,
sidewalks, and crosswalks to support accessibility improvements statewide.
U.S. Department of Justice – Title II ADA Regulations Enforces ADA Title II for state and local governments, including transportation agencies. Oversees nondiscrimination requirements for programs, services, and infrastructure.
U.S. Department of Transportation (USDOT) Provides oversight to ensure transportation programs and recipients of federal funds comply with ADA Title II and Section 504. Offers policy guidance and enforcement.
Federal Highway Administration (FHWA) – ADA Resources Regulates ADA and Section 504 compliance in highway and pedestrian facilities funded by federal dollars. Offers technical guidance on curb ramps, pedestrian signals, and rights-of-way.
Federal Transit Administration (FTA) – ADA Circular Ensures ADA compliance in public transportation systems, including fixed-route and paratransit services, vehicles, and facilities. Provides detailed guidance for transit operators.
U.S. Access Board Develops accessibility guidelines and standards for buildings, facilities, transportation, and public rights-of-way. Provides technical assistance and enforces the Architectural Barriers Act.
Tennessee Civil Rights Enforcement Division Investigates discrimination in housing, employment, public accommodations, and education.
Equal Employment Opportunity Commission (EEOC) Enforces federal laws prohibiting employment discrimination, including disability-related workplace accommodations.
United States Access Board Federal agency that develops accessibility guidelines for buildings, transportation, and public rights-of-way.
Americans with Disabilities Act of 1990 (ADA) Landmark civil rights law prohibiting discrimination against individuals with disabilities in public life.
Title II of the ADA Requires state and local governments to provide accessible programs, services, and activities.
Section 504 of the Rehabilitation Act Prohibits disability discrimination in federally funded programs and activities.
Section 508 Requires federal agencies to make electronic and information technology accessible.
ADA Title II Regulations DOJ regulations detailing compliance requirements for public entities under Title II.
ADA FTA Circular & Fact Sheet Guidance for ADA compliance in public transportation services and facilities.
Web Content Accessibility Guidelines (WCAG) International standards for making web content accessible to people with disabilities.
ADA Resources Tools, training, and technical assistance for ADA compliance.
Public Right-of-Way Accessibility Guidelines (PROWAG) Standards for accessible sidewalks, curb ramps, and pedestrian facilities.
ADA Self-Certification for Local Agencies – Required for all local agencies, including those with fewer than 50 employees, to submit their ADA Transition Plan and updated
Self-Assessment.
Sample Transition Plan (example - City of Gallatin, TN) - The City of Gallatin has undertaken a comprehensive evaluation of its PSAs to
determine the extent to which individuals with disabilities may be
restricted in their access.
ADA Primer - Learn the fundamentals of the Americans with Disabilities Act (ADA), including
requirements for accessibility and compliance for public agencies.
This Page Last Updated: January 28, 2026 at 9:59 AM