TDOT Title II Grievance Procedure

Tennessee Department of Transportation Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Tennessee Department of  Transportation (TDOT). The State’s Personnel        Policy governs employment-related complaints of disability discrimination.

 The complaint should be in writing and contain information about the alleged discrimination, such as the name, address, phone number of the complainant, and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievance and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:

 TDOT Statewide ADA Coordinator                                                          Telephone Numbers                                                               Shanna Chevalier                                                                                             Phone: 615-741-0465                                                             ADA Office                                                                                                          Tennessee Relay: 7-1-1                                                   William R. Snodgrass TN Tower                                                                    TTY Statewide: 800-833-5833 (toll-free)                                   312 Rosa L. Parks Ave.                                                                                     Voice Users: 800-833-7833 (toll-free)                                       Nashville, TN 37243                                                                                                                                                                                         Email: TDOT.ADACompliance@tn.gov

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the
complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant,
such as large print, Braille, or audio tape. The response will explain the position of the TDOT and offer options for substantive resolution of the complaint.

If the response from the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Commissioner or their designee.

Within 15 calendar days after receipt of the appeal, the Commissioner or their designee will meet with the complainant
to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Commissioner or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final
resolution of the complaint.

All written complaints received by the ADA Coordinator or their designee, appeals to the Commissioner or their
designee, and responses from these two offices will be retained by the State for at least three years.